27 Nov
Caterpillar of Australia
Burnie
About Caterpillar:
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As a Product Service Engineer at Caterpillar, the successful candidate will be responsible for providing continuous support and technical guidance to Customer and Dealer personnel.
Product Service Engineers are responsible for assisting, identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned.
Part of your role will be to keep Engineering, other Service Engineering management personnel, and the dealer organisation appraised of activities and/or status of product problems. They perform these functions by preparing Failure Analysis, Summary Reports, and reviewing Problem Lists.
Your main responsibilities will include:
- Field Follow and support for New Product Introduction
- Responsible for identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned area of responsibility using the CPI and DSN processes.
- Maintain technical liaison between Caterpillar and Dealers utilising the Caterpillar DSN system.
- Prepare Failure Analysis, Summary Reports, Initiate & review Problem Lists, and inform appropriate persons on problem solution
- When a product problem is solved, initiate a Technical Information Bulletin, Service Magazine or Service Letter to notify field and dealer personnel, and provide a basis for publication to dealers
- This position will include travel to Customer mine sites for field follow and investigation
Key Skills Required:
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customised customer solutions.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
- Problem Solving: Knowledge of approaches, tools, techniques for recognising, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors,
and peers.
- Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Top Candidates will also have:
- Strong Electrical and or Mechanical aptitude, from a degree or trade background.
- Excellent communicator with technical clients, Positive interpersonal skills and the ability to influence and motivate others.
- Engineering or manufacturing background plus familiarity with materials, equipment and processes
- College or university degree or equivalent experience.
Additional information:
- This position requires the candidate to work full-time at the Burnie office.
- Relocation is not available.
- Sponsorship is not available.
Employee Benefits:
- Salary – We offer competitive remuneration package, including attractive bonus and share options.
- Parental Leave – Generous parental leave policy and you can choose how you take your leave (full pay or half pay)
- Diversity and Inclusion – At Caterpillar we are committed to diversity and inclusion, equal opportunity and equal outcome.
- Discounts – We have staff discounts across health insurance, shopping, food, health & wellbeing and travel.
- Global Presence – As Caterpillar is a global company, we have many career opportunities across the globe and have training and development opportunities.
How to Apply:
If you are looking for a challenging and rewarding career as part of the Caterpillar team, apply today via: www.caterpillar.com/careers by attaching a copy of your resume.
Application close 10th December 2025
Your road to success begins with a Caterpillar career. By joining the Caterpillar team, you’ll discover that working for a global leader creates endless opportunities for you.
Caterpillar is an Equal Opportunity Employer.
📌 Product Service Engineer (Burnie)
🏢 Caterpillar of Australia
📍 Burnie
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