27 Nov
Queensland Government
Cairns
Make every day different by joining our Integrated Medicine, Emergency, Child and Youth Services. We have a current vacancy as Emergency Administration Officer. The Administration Officer shall provide a high level of skilled and courteous customer service to patients and family members, whilst maintaining accurate patient records, monitoring workflows relating to patient admissions, transfers and discharges and monitoring own source revenue opportunities.
Make the move, Make a difference
The Cairns and Hinterland Hospital and Health Service covers a large geographic area with a diverse and growing population. The Health Service provides a wide range of primary care, acute and specialist services.Our staff are a part of the community we serve, and we strongly believe that health outcomes are enhanced by involving our community in the planning and evaluation of local health services.
About us:
Our values were developed by our staff, patients and community. They guide our work and actions every day. Our staff are part of the community we serve. We believe that we can improve health outcomes by involving our community in the planning and evaluation of their local health services.
About your opportunity:
In this position the Emergency Department Administration Officer is responsible for providing and maintaining a highly responsive and effective administration support and customer service functions,
supporting clinical staff to ensure services meet current and future clinical needs, enabling the department to meet service demands and challenges.
About your role:
- Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
- Attend to presenting patients, family members, general public, police and ambulance by providing information and direction to relevant areas.
- Maintain a high standard of customer service by responding to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
As a Cairns and Hinterland Hospital and Health Service employee, not only will you receive competitive remuneration, you will also have access to:
- Generous superannuation
- Salary packaging
- Annual incremental increases
- Career training and development
- Flexible work arrangements
- Wellness programs
Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.
For more information about this role, please refer to the attached Role Description.
Why choose Cairns?
Choose Cairns for your next career move - YouTube
You can find out more about why it's so great to work at Cairns and Hinterland here: https://www.health.qld.gov.au/cairns_hinterland
📌 Emergency Administration Officer, Integrated Medicine, Emergency, Child and Youth Services, Cairns and Hinterland Hospital and Health Service , Queensland Health
🏢 Queensland Government
📍 Cairns
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