Customer Experience Officer (Loganlea)

Customer Experience Officer (Loganlea)

Apply on Kit Job: kitjobau.com/job/2rgj45

Troocoo
Troocoo is currently supporting with a valued Queensland State Government client to recruit a passionate Customer Experience Officer (AO2). This is a full-time temporary labour-hire roles through to 30 January 2026, offering $36.45 per hour + super.

Please note: This position will work across Alexandra Hills, Mount Gravatt and Loganlea sites. To be considered, you must be able and willing to rotate between sites on a rostered basis.

The Opportunity
As an AO2 Customer Experience Officer, you’ll be the first point of contact for customers - providing high-quality, face-to-face support for enquiries, transactions and general service needs. This role is perfect for individuals who thrive in people-focused environments and enjoy helping others.

Key Responsibilities

- Managing a high volume of face-to-face student enquiries in a fast-paced setting
- Delivering warm, professional and solutions-focused customer service
- Listening closely to student needs and providing accurate information and advice
- Processing applications, forms and service requests with a high level of accuracy
- Educating students on available services, programs and pathways




- Maintaining a positive, calm and approachable presence at all times

What We’re Looking For
To be successful in this role, you will ideally bring:

- Strong face-to-face customer service experience (retail, hospitality, community services, front-of-house, reception, etc.)
- Exposure to a corporate or administrative environment, or confidence working with multiple systems
- Experience in student services, education, training, or similar people-focused settings is highly regarded
- Excellent verbal communication and rapport-building skills
- Strong attention to detail and ability to manage competing enquiries
- Tech-savvy and quick to learn current systems
- Ability to work across multiple campus locations
- Candidates on Working Holiday Visas are also encouraged to apply

You must be able to pass a National Criminal History Check.

If this sounds like the perfect next step for you, please apply now with an updated CV.

Please note that only shortlisted candidates will be contacted.

Apply on Kit Job: kitjobau.com/job/2rgj45

📌 Customer Experience Officer (Loganlea)
🏢 Troocoo
📍 Loganlea