Customer Service Team Leader (Burwood East)

Customer Service Team Leader (Burwood East)

Our team is growing and we’re looking for multiple Customer Service Operators to join our close-knit team! As a Customer Service Operator, you’ll play a pivotal role in handling incoming and outgoing communications to support customer enquiries and client referrals.

Key details:

- Growing Team
- Full Time - Monday- Friday 7am/8am/9am start times
- 76 hours per fortnight
- Management and Training is a core function of this role

What you’ll be doing:

- Monitors service demand, service quality and service performance to ensure service levels are met on a daily basis
- Respond to all non-clinical escalation matters
- Customer complaints and escalated issue resolution from both an internal and external perspective




- Facilitate and co‐ordinate meetings within the team for review of procedures, growth and customer/internal issues.
- Coach and mentor call centre team through timely feedback and clearly defined expectations, inclusive of performing QA and one on one training

Our offer to you:

- Work from home flexibility after 6 months
- Structured training program and ongoing development opportunities
- $15,900 Salary packaging + $2,650 meal & entertainment allowance
- Employee referral program – earn up to $500!
- Access to our Employee Assistance Program
- Private health insurance discounts
- Travel & Flight benefits
- A great team environment that warm and welcoming
- The opportunity to make a difference to the lives of individuals who wish to stay at home longer

What we need from you?

- Experience in a Contact Centre Team Leader role in a dynamic work environment organizing staff,
their workloads, and managing service demand
- Significant experience and services knowledge relevant to the Contact Centre functions
- Demonstrated excellent customer service knowledge,



interpersonal skills and telephone manner
- Strong negotiation and conflict resolution skills with the ability to provide and negotiate effective and effective courses of action to customer requirements
- Excellent Computer literacy skills.

Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling,



celebrating and supporting older Australians to live and age positively.

Apply today!

Ready to make a difference and support your local community? Apply now and become part of our fantastic team. Our application process takes less than 10 minutes!

📌 Customer Service Team Leader (Burwood East)
🏢 Bolton Clarke
📍 Burwood East