Operations and Systems Manager (Woolloongabba)

Operations and Systems Manager (Woolloongabba)

Q Workplace Solutions (QWS) – one of Australia’s largest independent workplace investigation firms - is seeking an energetic and innovative individual to fill the newly created full-time position of Operations and Systems Manager at our Woolloongabba, Brisbane office.

About Us

QWS is an industry leader in workplace investigation services. Our team is trusted by law firms and leading employers to get to the crux of conduct concerns and workplace tensions to determine the facts. We specialise in conducting thorough and impartial workplace investigations, as well as offering a range of services, such as workplace reviews and advisory support, to help employers cultivate healthier workplaces.





Our national team of 20 legally trained investigators are highly skilled and committed to delivering the highest level of service to our clients. They’re also incredibly welcoming, kind and always appreciative of technical and administrative support services.

About the Role

This is a unique role where technology meets operations. As our Operations and Systems Manager, you'll play a central role in our business – ensuring our systems run seamlessly, our team is empowered with the right tools and training, and our office operations support our national team effectively.

Whether you're an experienced administrator with a keen interest in technology, or a tech-savvy professional looking to expand your operational skills, this role offers the perfect opportunity to make a significant impact.

You'll enjoy genuine autonomy to influence outcomes while collaborating closely with QWS leadership and team members. If you have robust people skills and a passion for supporting others through technology, we want to hear from you!

Key Responsibilities

Systems & Technology Support





- Act as the key contact for external IT support/providers

- Centrally manage systems including Microsoft Suite, AI platforms, CRM systems, event booking platforms, and website support

- Provide first-line support and training to the team

- Proactively identify tech improvements and conduct regular training sessions

- Share tech tips and tricks through team meetings and create 'how to' videos

- Oversee systems compliance and data security

Operational Support

- Support document management processes, including formatting and publishing

- Manage matter processing, client invoicing, and matter related support

- Oversee office operations, including phone and visitor management

- Manage purchasing, building maintenance, and general team administrative support

- Drive continuous improvement initiatives across tech and administrative processes

Skills & Experience





We are looking for someone with demonstrated experience in either Administrative Support or Systems Administration roles, with:

- Strong communication skills and a passion for supporting others

- High proficiency in Microsoft Suite, Microsoft 365 and Windows environments

- Experience with and keen interest in systems/tools infrastructure and AI platforms

- Strong organisational skills and ability to manage multiple tasks

- A proactive problem solver, with attention to detail and a methodical approach to issue resolution, and the ability to identify tech gaps and implement solutions

- Excellent communication skills for training and support (with the ability to support non-technical users empathetically) and client interaction

- Understanding of data security frameworks and compliance





- Proven ability to maintain strict confidentiality at all times

- Experience in office administration

- Experience in the legal/skilled services sector is a bonus

Benefits

- Competitive salary

- Varied and challenging role

- Excellent culture, friendly and collaborative and high performing team environment

- Wellbeing initiatives – we genuinely care about our team

- City fringe location with on-site parking

- Professional development - dedicated 10% of time focussed on learning and growth

- Flexible start date – with immediate start also available

How to apply

Please submit your cover letter and resume, outlining your relevant experience and suitability for this role. Only shortlisted candidates will be contacted.

We look forward to hearing from you!

📌 Operations and Systems Manager (Woolloongabba)
🏢 Q Workplace Solutions
📍 Woolloongabba