Business Analyst - Knowledge Management (Melbourne)

Business Analyst - Knowledge Management (Melbourne)

Location: Melbourne, VIC or Sydney, NSW

We’re looking for a Business Analyst with deep expertise in Records and Knowledge Management to join our MIPS Transformation Program. This is a key role in designing and implementing our new Document Management System (DMS) and Customer Correspondence Management (CCM) platforms—transforming how we manage organisational knowledge and member communications.

What You’ll Be Doing

- Assist to lead requirements gathering and design for a unified DMS across policy, claims, legal, and correspondence documents
- Develop metadata schemas, folder structures, retention rules, and compliance frameworks
- Build multi-channel CCM workflows and personalised communication templates




- Establish governance aligned with APRA CPS230 and privacy regulations
- Enable AI-powered document search, indexing, and knowledge sharing
- Collaborate with architects to integrate DMS/CCM with PAS, CRM, Claims, and Data Platforms

What You’ll Bring

- 5+ years’ experience as a Business Analyst in document/records/information management
- Robust knowledge of enterprise DMS platforms (e.g. SharePoint, OpenText) and CCM tools
- Experience with metadata, taxonomies, and compliance frameworks
- Familiarity with API integration, OCR, and AI-based document classification
- Bonus: Experience in APRA-regulated environments or legacy system migrations

Qualifications

- Bachelor’s degree in Information Management, Business Administration, Library Science, or related
- Desirable: Certifications in information governance (CIP, CRM, IGP)

Why MIPS?

At MIPS, we protect healthcare professionals so they can focus on caring for others.



Our ambition is to be an industry leader in member-first protection, advice, and support.

We live by our values: Working together | Have fun | Own it | Make a difference | Embrace challenge #JoinMIPS

📌 Business Analyst - Knowledge Management (Melbourne)
🏢 Medical Indemnity Protection Society Ltd (MIPS)
📍 Melbourne