Desktop Support Engineer -Victoria, Australia | (VO487)

Desktop Support Engineer -Victoria, Australia | (VO487)

Direct message the job poster from Blupace Tech

Connecting Great Talent with Great Opportunity | Global TA | MBA HR | Building Diverse & Scalable Teams Across UK, INDIA, US & Europe

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. Established in 2008, Blupace has grown to employ over 160 professionals across multiple countries. We specialize in delivering innovative software solutions tailored to businesses of all sizes, with expertise in web and mobile applications, e-commerce platforms, and data analytics.

Our dedicated team is passionate about providing exceptional service while continually enhancing our products and offerings. We operate in different locations which includes UK,



India, Australia, UAE, USA & across Europe.

The Role

Blupace is hiring for BAND 3 , Exp. -5+ yrs

We need Desktop Support Engineer for dedicated visit at Level 6/7, 65 Dover Road, Cremorne, Victoria 3121 , Australia

- Tenure -1 year contract
- We are looking for local candidates, It is an onsite opportunity.
- NO sponsorship provided for this role.

What we’re looking for in a BAND 3 Resource

Deskside / Desktop / End User Computer support in a corporate environment

· Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support.

· Support Mac OS, Windows OS, Microsoft Office 365, Smart Phones, AV Conferencing Systems, Printers and PC hardware

· Ability to categorize and prioritize end user support requests and service requests by utilizing Service Now ticketing system to track tickets and provide up-to-date status and information.

· Ability to research and follow appropriate KB articles.

· Strong Microsoft Office 365 skills (Outlook, Word, and Excel, PowerPoint)





· Maintain system configurations and KB documentation; providing updates to articles as needed.

· Smart Hands support with networking, server, and telecommunications technologies.

· Printer and peripheral device support

· Physical Inventory management of IT assets including asset auditing.

· Provide Executive VIP support as needed.

· Support additional corporate and retail locations as needed.

· Reimaging computers/hard drives in accordance with customer standards

· Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.

· Train and orient staff on use of hardware and software.

· Performs other duties as assigned.

Additional Job Description –

· Bachelor’s degree from an accredited higher-education institution and/or seven years relevant experience.





· Strong knowledge and experience with Windows and Mac OS X operating systems

· Understanding of network, systems and configurations

· A+ certification plus one, preferably two, of the following certifications:

· Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.

· At least 3 years of experience in desktop support and or field services role

· Dell Certified Technician for ordering parts through OEM and parts replacement

· Strong Apple ISO and mobile device support

· Broad understanding of Mac OS Management tools especially JAMF Product Suite

· Experience in operating system deployment (SCCM and macOS 10.15 or later)

· Need to work from office all 5 days a week with couple of exceptions.

The Package





We offer a competitive salary and a great benefits package.

Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.

Seniority level

- Seniority level

Associate

Employment type

- Employment type

Contract

Job function

- Job function

Information Technology
- Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Blupace Tech by 2x

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The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/139599456/desktop-support-engineer-victoria-australia-vo487-melbourne/?utm_source=html