01 Aug
Mastercard
Sydney
Job Title:
Senior Product Manager – Everyday Banking, Advisors & Consulting Services (12 months)
Overview:
Overview
We are seeking a dynamic and experienced Senior Product Manager to join the Everyday Banking team within one of our key banking partners. In this fixed term 12-month contract, you will play a key role in shaping the propositions across key customer segments, leading the development of segment-specific insights, reporting, and strategic recommendations to drive improved customer experience, product performance, and business growth. You will work cross-functionally with data, marketing, digital, distribution, and other product teams to deliver outcomes. Hybrid work is applicable to this position.
All about the Role
As a Senior Product Manager, your will:
• Drive development of the customer segmentation strategy, ensuring it supports the bank’s growth objectives and aligns with customer needs.
• Understand the voice of the customer, be across and pre-empt impact of macro, micro and product landscapes.
• Identify opportunities to improve our propositions, supported by a deep understanding of our products and customers.
• Lead and execute change in partnership with delivery teams and a wide range of stakeholders, to continuously improve our product offerings and processes.
• Lead the regular reporting and insight generation across key customer segments, turning data into actionable strategies.
• Collaborate with analytics teams to improve segment definitions and measurement frameworks.
• Monitor market trends and competitor activity to ensure our segment strategies remain relevant and differentiated.
All About You - Skillset
To be successful in this role, you should have:
• Previous experience in product, strategy,
or customer insights as this is essential for the role
• Strong understanding of customer frameworks, customer journeys and value propositions is highly desirable
• Strong commercial acumen and strategy development skills
• Strong analytical skills with confidence using data to drive actionable insights
• Proven problem-solving skills coupled with confidence in making data-driven decisions
• Advanced ability to drive outcomes and execute on a roadmap of initiatives
• Risk Mindset – you are expected to proactively identify and understand, openly discuss and act on current and future risks
All About You - Experience & Education
• 7+ years of experience in the financial services sector, with a proven track record of delivering successful projects. Exposure in payments and/or retail banking preferred.
• Bachelor’s degree or equivalent qualification. Advanced degree or MBA preferred.
• Be willing to get your hands dirty – from writing Jira stories, leading investigations to running meetings.
• Advanced Word, Excel, and PowerPoint skills.
• Strong communication, stakeholder and influencing skills #J-18808-Ljbffr
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.