28 Jul
@
Melbourne
Senior Dynamics 365 CE Functional Consultant
Dynamics 365 CE Functional Consultant – Major Transformation
Join a values-driven organisation undergoing a large-scale digital transformation
- Work on a high-impact CRM and automation program
- Full-time permanent role with long-term growth
- Flexible hybrid working | Melbourne CBD or South-Eastern Suburbs
Are you an experienced Microsoft Dynamics 365 Functional Consultant looking for your next long-term challenge? Do you want to work on a major CRM and business automation transformation while contributing to an organisation that genuinely values its people and community impact?
Our client is a highly regarded membership-based education provider with a national presence.
They are embarking on a strategic transformation journey to modernise how they engage with members, manage operations, and deliver services across their organisation.
As a Dynamics 365 Functional Consultant, you will play a key role in delivering scalable, people-focused solutions using Microsoft Dynamics 365 CE, the Power Platform, and next-generation tools like Copilot and Azure AI.
What You'll Be Working On
- Designing, configuring, and optimising solutions across D365 CE (Sales, Service, Marketing, and Contact Centre)
- Supporting the delivery of AI-enabled tools and case management workflows
- Leading workshops with business stakeholders to gather requirements and translate them into functional specifications
- Collaborating with solution architects, analysts, developers, and business teams to deliver seamless user experiences
- Assisting with data migration from legacy platforms into D365
- Contributing to testing, training, and change management initiatives
- Supporting system performance, data integrity, and platform security
- Helping embed Agile delivery and DevOps practices across the solution lifecycle
The Tech You'll Use
- Microsoft Dynamics 365 CE (Sales, Service, Marketing, Contact Centre)
- Power Platform (Power Apps, Power Automate, Power BI)
- Microsoft Copilot and Azure AI
- Azure DevOps and API-based integrations
- Agile and user-centric delivery frameworks
What We're Looking For
- Proven experience delivering functional solutions in Microsoft Dynamics 365 CE
- Strong understanding of CRM workflows, process automation, and data models
- Experience with Power Platform tools and integration patterns
- Excellent stakeholder engagement and documentation skills
- Background in education, not-for-profit, or membership-based industries is a plus (but not required)
- Familiarity with compliance frameworks and secure data handling practices
- Australian Citizenship or Permanent Residency required
- Microsoft certifications highly regarded
Why You'll Love It
- You’ll be part of a transformation team delivering real change
- You'll work in a flexible hybrid environment with supportive leadership
- You'll have the opportunity to explore AI and automation in a meaningful, real-world setting
- You'll contribute to a purpose-driven organisation that values trust, collaboration, and empowerment
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