27 Jul
Iag
Melbourne
Customer Service Consultant - Designated Position
Join to apply for the Customer Service Consultant - Designated Position role at IAG
Customer Service Consultant - Designated Position
2 hours ago Be among the first 25 applicants
Join to apply for the Customer Service Consultant - Designated Position role at IAG
Get AI-powered advice on this job and more exclusive features.
Join a community that makes a difference.
We invite Aboriginal and Torres Strait Islander peoples to join our IAG community. Here, you’ll have plenty of opportunities for professional growth, with access to cultural and ceremonial leave. Most importantly, you’ll be in a safe and supportive space where you can truly be yourself.
Join the largest insurance group in Australia and New Zealand. We’re here for you.
Your Role
We’re looking for multiple sales and service consultants to join our dynamic and engaging sales team, in Naarm (Melbourne CBD).
In this inbound call-centre role you’ll be the first point of contact for new and existing business and farm customers and will be focused on converting enquiries into sales outcomes. You’ll be supported by a dedicated leader and a collaborative team, all working together to help you succeed and meet your targets.
You’ll be flexible to work the following hours: Naarm (Melbourne) between the hours of 9.30am – 6pm (7.5 hour shift), Monday to Friday with some public holidays.
Starting on Monday 25 August 2025 commencing with a comprehensive, 7-week induction (fully paid). Training will be 8.30am - 4.30pm after this time, there are opportunities to discuss flexible working arrangements including part-time. These are permanent positions with a flexible hybrid working approach at home and in the office,
with the expectation of 1 day in the office per week once you are fully trained in the role.
About You
- You identify as Aboriginal and/or Torres Strait Islander
- Ability to work in a fast-paced environment
- Customer service experience
- Tech savvy and open to learning new systems
- Strong resilience and the ability to problem solve
- Experience achieving results, meeting targets and exceeding KPIs
This role is a designated role and only available to a person that identifies as Aboriginal and / or Torres Strait Islander. This role has been created as a special measure to promote equal opportunities for Aboriginal and Torres Strait Islander people in accordance with relevant equal opportunity legislation. For the purposes of New South Wales, IAG has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) to designate,
advertise and recruit roles for Aboriginal and Torres Strait Islander persons.
About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
Joining IAG You’ll Have Access To
- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
- Inclusive leave such as NAIDOC leave, public holiday swap, and gender affirmation leave
- Dedicated career growth programs, including the award-winning IAG Academy
To learn more about our commitment to creating meaningful career opportunities for Aboriginal and Torres Strait Islander people visit our IAG Deadly Careers site.
We’re ready for you. Apply today.
What’s next?
Click Apply! From here, you'll be taken to the IAG virtual assistant, Ready, who’ll walk you through the application process, a quick assessment and possibly a video question.
This usually takes 20-30 minutes to complete. If you qualify for the job, Ready will also book you in for an interview! Remember to keep an eye on your emails and text messages once you’ve applied.
Seniority level
- Seniority level
Entry level
Employment type
- Employment type
Part-time
Job function
- Job function
Other
- Industries
Insurance
Referrals increase your chances of interviewing at IAG by 2x
Sign in to set job alerts for “Customer Service Consultant” roles.
Docklands, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 3 hours ago
Melbourne, Victoria, Australia 5 days ago
Doncaster, Victoria, Australia 1 week ago
Customer Service Consultant - Key Clients and Runway
Melbourne, Victoria, Australia 1 month ago
Port Melbourne, Victoria, Australia 1 week ago
Dandenong, Victoria, Australia A$60,000.00-A$70,000.00 6 days ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 6 days ago
Moorabbin, Victoria, Australia A$65,000.00-A$75,000.00 1 month ago
Melbourne, Victoria, Australia 2 weeks ago
National Customer Service Manager - West Footscray
West Footscray, Victoria, Australia 2 weeks ago
South Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 1 week ago
Melbourne, Victoria, Australia 3 weeks ago
Customer Service Consultant - 6 month max term contract
Melbourne, Victoria, Australia 1 week ago
Rowville, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 5 days ago
Customer Service Consultant - 6 month max term contract
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 2 weeks ago
Essendon,
Victoria, Australia 2 weeks ago
Keilor East, Victoria, Australia 1 month ago
Noble Park, Victoria, Australia A$72,245.17-A$72,245.17 3 weeks ago
Melbourne, Victoria, Australia 5 days ago
Melbourne, Victoria, Australia 10 hours ago
Truganina, Victoria, Australia $130,000.00-$140,000.00 2 weeks ago
Customer Service Representative-1 year contract
Chadstone, Victoria, Australia 2 weeks ago
Forest Hill, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Knoxfield, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.