Customer Service Consultant - Designated Position (O375)

Customer Service Consultant - Designated Position (O375)

Customer Service Consultant - Designated Position

Join to apply for the Customer Service Consultant - Designated Position role at IAG

Customer Service Consultant - Designated Position

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Join to apply for the Customer Service Consultant - Designated Position role at IAG

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Join a community that makes a difference.
We invite Aboriginal and Torres Strait Islander peoples to join our IAG community. Here, you’ll have plenty of opportunities for professional growth, with access to cultural and ceremonial leave. Most importantly, you’ll be in a safe and supportive space where you can truly be yourself.




Join the largest insurance group in Australia and New Zealand. We’re here for you.
Your Role
We’re looking for multiple sales and service consultants to join our dynamic and engaging sales team, in Naarm (Melbourne CBD).
In this inbound call-centre role you’ll be the first point of contact for new and existing business and farm customers and will be focused on converting enquiries into sales outcomes. You’ll be supported by a dedicated leader and a collaborative team, all working together to help you succeed and meet your targets.
You’ll be flexible to work the following hours: Naarm (Melbourne) between the hours of 9.30am – 6pm (7.5 hour shift), Monday to Friday with some public holidays.
Starting on Monday 25 August 2025 commencing with a comprehensive, 7-week induction (fully paid). Training will be 8.30am - 4.30pm after this time, there are opportunities to discuss flexible working arrangements including part-time. These are permanent positions with a flexible hybrid working approach at home and in the office,



with the expectation of 1 day in the office per week once you are fully trained in the role.
About You

- You identify as Aboriginal and/or Torres Strait Islander
- Ability to work in a fast-paced environment
- Customer service experience
- Tech savvy and open to learning new systems
- Strong resilience and the ability to problem solve
- Experience achieving results, meeting targets and exceeding KPIs

This role is a designated role and only available to a person that identifies as Aboriginal and / or Torres Strait Islander. This role has been created as a special measure to promote equal opportunities for Aboriginal and Torres Strait Islander people in accordance with relevant equal opportunity legislation. For the purposes of New South Wales, IAG has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) to designate,



advertise and recruit roles for Aboriginal and Torres Strait Islander persons.
About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
Joining IAG You’ll Have Access To





- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
- Inclusive leave such as NAIDOC leave, public holiday swap, and gender affirmation leave
- Dedicated career growth programs, including the award-winning IAG Academy

To learn more about our commitment to creating meaningful career opportunities for Aboriginal and Torres Strait Islander people visit our IAG Deadly Careers site.
We’re ready for you. Apply today.
What’s next?
Click Apply! From here, you'll be taken to the IAG virtual assistant, Ready, who’ll walk you through the application process, a quick assessment and possibly a video question.



This usually takes 20-30 minutes to complete. If you qualify for the job, Ready will also book you in for an interview! Remember to keep an eye on your emails and text messages once you’ve applied.

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The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/139047139/customer-service-consultant-designated-position-o375-melbourne/?utm_source=html