27 Jul
The HR Hub
Melbourne
Administration & Customer Service Officer
Are you a proactive, organised, and customer-focused professional? Kingfield Galvanising, a leader in high-quality steel protection solutions, is looking for a dynamic Administration and Customer Service Officer to join our friendly and fast-paced team. In this vital role, you'll be the first point of contact for our valued clients, ensuring smooth communication and seamless administrative support across our operations. If you thrive on delivering outstanding service and love keeping things running like clockwork, we want to hear from you!
About the Role
You will be a crucial part of the customer service team providing support in:
- Responding to incoming phone calls and email enquiries promptly and professionally
- Providing accurate updates and information to customers regarding their orders
- Proactively following up on customer queries to ensure prompt resolution
- Maintaining detailed records of customer interactions, processing orders, and managing documentation
- Supporting the Transport Coordinator by directing enquiries and facilitating communication
- Preparing reports to monitor and assess customer satisfaction
- This is a full-time position / 38 hours per week, Mon – Fri / 9am-5pm
About You
To succeed in this role, you will demonstrate:
- Excellent written and verbal communication skills
- A positive attitude and a “can-do” mindset, focused on delivering exceptional service
- Confidence and professionalism in phone interactions
- Proficiency in data entry and administrative tasks
- Strong multitasking and time management skills
- A keen memory for key information
- A proactive, independent work approach with initiative
- Adherence to communication protocols, procedures, and policies
About Kingfield Galvanising
Kingfield Galvanising is an Australian-owned family business with over 30 years of experience in hot dip galvanizing for engineering, construction, and infrastructure projects nationwide. Operating from a state-of-the-art facility in Melbourne’s north, we lead the industry with Australia’s first sustainable and highly automated galvanizing plant, capable of processing up to 30,000 tonnes annually. Our advanced systems ensure consistent quality, reduced chemical use, and minimal waste.
We are committed to environmental sustainability, being the first galvanizer in Australia to obtain an Environmental Product Declaration (EPD) for galvanized steel, registered with EPD Australasia. Our systems support reduced emissions, enhanced recycling, and improved workplace safety, underscoring our leadership in sustainable steel protection solutions.
Job Insights
Salary:
[Insert salary]
Application Questions:
- What is your right to work in Australia?
- How many years of experience do you have as a Customer Service and Administration Officer?
- What is your expected annual salary?
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