26 Jul
BASKETBALL JERSEY WORLD
Cheltenham
We are seeking a dynamic and experienced E-Commerce Operations Assistant to lead our team at Basketball Jersey World's Westfield Southland store. As the Operations Manager, you will play a key role in building and driving the success of our business.
**Who we are;**
Basketball Jersey World is the go-to destination for NBA fans seeking authentic jerseys and apparel. With over 15 years of experience, we offer the largest range of NBA jerseys, from vintage and retro to current stars.
**The Role;**
As the E-Commerce Operations Assistant, you will work closely with the Management Team to oversee the daily operations of the store & online store. You will be responsible for leading a team & bringing innovation to the business,
ensuring exceptional customer service, whilst driving sales.
- Drive online strategies and innovation to improve and stay ahead of the market.
- Collaborate with the Management Team to develop and execute strategies to drive sales and meet KPIs.
- Lead by example and set performance expectations for the sales team.
- Manage staffing, scheduling, and payroll to ensure adequate coverage and efficient use of resources.
- Train, coach, and develop team members to deliver exceptional customer service and meet sales goals.
- Ensure the store is well-presented, clean, and organized at all times.
- Manage inventory levels and replenishment to ensure adequate stock is available to meet customer demand.
- Oversee online customer inquiries and sales, and resolve any issues that arise.
- Work with the Management Team to execute marketing initiatives and social media advertising campaigns.
- Oversee warehouse management, including the storage and processing of incoming and outgoing stock.
Who You Are
- Minimum of 2 years' experience in an operations lead role.
- Passion for the NBA and a strong knowledge of our brands.
- Proven track record of exceeding sales targets and KPIs.
- Excellent people management skills, with experience in coaching, training, and motivating teams.
- Strong attention to detail and inventory management skills.
- Experience with eCommerce platforms and digital marketing.
- Effective time management and the ability to prioritize tasks to meet deadlines.
- Strong problem-solving skills and the ability to think creatively.
Applications open only to Australian Citizens & Permanent Residents.
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