26 Jul
McNaughtans
Malaga
**About the business**
McNaughtans Australia Pty Ltd is a national supply chain and logistics supplier of Motor / Truck and Trailer Hardware. McNaughtans Pty Ltd has more than 75 years in the Bus, Truck, and Trailer hardware industry in South Africa and throughout the World with its first branch in Australia opening in 2003.
McNaughtans WA being a separate division of McNaughtans Australia, is one of 7 Branches that makes up McNaughtans Australia Pty Ltd.
McNaughtans WA have a continual program for audit and measuring in accordance with ISO 9001:2015 Quality management systems and has been quality assured since 2020.
Due to continued growth,
McNaughtans WA are currently seeking a motivated internal customer service representative to join our ever-expanding team at our Malaga branch to provide a high level of customer service and support to our internal sales team when needed.
Here at McNaughtans we believe in customer satisfaction. Our Sales Representative’s aim is to supply competitively priced products on time every time, our team is here to help and assist our customers. McNaughtans stands by its Motto, 'Where there is a will, there is a way.
**About the role**
As an integral part of the team, you will help to maximise customer satisfaction by performing a range of customer service duties, in an accurate and timely fashion.
You will have a positive attitude towards your fellow colleagues and towards safety within the business environment.
**Your key responsibilities include but not limited to**:
- Preparing sales reports and maintaining and submitting records of business expenses incurred;
- Compiling lists of prospective client businesses using directories and other sources;
- Reporting to sales management on sales made and the marketability of goods and services;
- Following up with clients to ensure satisfaction with goods and services purchased, and resolving any problems arising;
- Acquiring and updating knowledge of employers' and competitors' goods and services, and market conditions;
- Quoting and negotiating prices and credit terms, and completing contracts and recording orders;
- Arranging delivery of goods, installation of equipment and the provision of services;
- Visiting regular and prospective client businesses to establish and act on selling opportunities;
- Monitoring customers' changing needs and competitor activity, and reporting these developments to sales management;
- Assessing customers' needs and recommending and explaining goods and services to them.
**Skills and Experience**
- Experience automotive and industrial parts interpreter with 5 years minimum experience;
- High level computer experience;
- Must have experience with EXO net;
- Intermediate computer and Microsoft office skills;
- Exceptional communication skills (written and verbal) with the ability to interact with customers and liaising with Suppliers;
- Dedicated, reliable, self motivated and committed with a strong work ethic;
- Must be able to function in a fast high paced environment;
- A high attention to detail;
- Team oriented personality.
All relevant on-site training will be provided.
We appreciate that all staff within our business play a significant role in achieving customer satisfaction and driving our brand image. As a result, we are committed to recognising, rewarding, and celebrating the achievements of our staff. Wage offered will be based on previous customer service experience.
All resume’s to be forwarded to
Attn. "The Manager"
3 Kalli Street
Malaga W.A. 6090
Or
Pay: $74,000.00 - $75,000.00 per year
Schedule:
- Day shift
Ability to commute/relocate:
- Malaga, WA 6090: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Working towards sales targets and KPIs: 10 years (required)
- Sales: 10 years (required)
Licence/Certification:
- Driver Licence (required)
Work Authorisation:
- Australia (required)
Work Location: In person
Expected Start Date: 19/08/2024
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