22 Jul
I-MED Radiology Network
Launceston
About This Role
Are you ready to be the friendly face that greets patients, schedules appointments, and ensures our clinic runs smoothly? We're excited to offer you the chance to make a difference in healthcare. As a Senior Medical Receptionist, you'll be at the heart of our patient experience, creating a warm and welcoming environment and supporting our less experienced staff in their career development.
We are currently seeking a Senior Medical Receptionist to join the team in a full-time, permanent role, working rotating shifts across our Launceston clinics, Monday to Friday, between 6.45am and 9pm.
About Us:
I-MED Radiology Network's team of over 4,000 people are united by our vision to help save lives and reduce uncertainty.
Our values set us apart, along with our people, state-of-the-art technology, innovative systems, and advanced imaging and diagnosis.
Role Overview:
As a Senior Medical Receptionist, your responsibilities will include:
Patient Interaction:
Greet patients and callers professionally and courteously.Assist patients with appointment scheduling.Administrative Tasks:
Manage medical records confidentially and efficiently.Process patient payments (cash, Eftpos, direct billing).Invoice Medicare, Private Health Funds, TAC, DVA, and Workcover.Handle internal emails and inquiries.Maintain a tidy reception waiting area.Collaboration:
Work autonomously and as part of a team.Communicate courteously with referring doctors and hospital staff.Fill in the roster when staff are on leave.Ensure accurate storage and retrieval of patient and practice records.Confidentiality:
Maintain patient personal and financial information confidentiality.Complete recalls and follow privacy protocols.Qualifications and Skills:
Previous medical receptionist and call centre experience (highly desirable but not essential).Clear communication skills, both speaking and listening, with patience and empathy.Ability to work in a fast-paced environment.Customer service experience.Flexible working in autonomous and team settings.Life at I-MED Radiology:
- Competitive remuneration based on experience.
- Comprehensive induction training and ongoing development.
- Opportunities for career growth and professional progression.
- Be part of a fun and dedicated team celebrating wins and successes.
- Commitment to your health and well-being, including access to an employee assistance program.
Diversity and Inclusion:
We support diversity and welcome all individuals regardless of lifestyle, ethnicity, faith, sexual orientation, or gender identity.
If you find this role appealing but don't tick all the boxes,
we encourage you to apply anyway, as you may bring valuable qualities to our team.
Next Steps: If interested, click apply and submit your updated CV. Due to high volume, only successful candidates will be contacted for an initial call with our Talent Acquisition team.Join our team and be part of something meaningful!
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