NN997 Lead Business Analyst-CRM

24 Jul

Davidson

Melbourne

24 Jul

Davidson

Melbourne

Join to apply for the Lead Business Analyst-CRM role at Davidson

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Lead Business Analyst - CRM, Microsoft Dynamics

We are currently seeking an experienced Lead Business Analyst to join a large-scale digital transformation program. This role offers an immediate start and will play a key leadership role in a high-performing delivery team focused on CRM systems and Microsoft Dynamics 365.

Key Details

- Initial 6-month contract with potential for extension
- Hybrid working: 2-3 days per week in the Melbourne CBD office
- Wednesday and Thursday are mandatory in-office anchor days

About the Role

The Lead Business Analyst will lead end-to-end business analysis across digital initiatives, managing a team of BAs and working closely with stakeholders, vendors, and technical teams. You will drive the analysis effort across projects and ensure alignment with business goals and technical outcomes.

Essential Skills and Experience

- 10+ years as a Senior BA and 2-3 years in a Lead BA role
- Proven leadership of BA teams within large digital transformation programs
- Expertise in CRM systems and Microsoft Dynamics 365
- Strong capability in requirements gathering, process mapping, and system integration
- Experience facilitating workshops, documenting business requirements, and managing traceability
- High-level stakeholder engagement and communication skills
- Strong documentation and reporting capability, including BA metrics
- Proficiency in Microsoft Visio, Office Suite, JIRA, and SharePoint
- CBAP or equivalent certification
- Experience with BPMN 2.0
- Previous work in a government or regulatory setting

Please apply with current resume in Microsoft Word format only (.doc or .docx).

If you would like to have a confidential discussion, please contact Krunal Patel on , quoting reference JN -072025-40771. Want to know more about Davidson? Visit us at

Seniority level

- Seniority level

Mid-Senior level

Employment type

- Employment type

Full-time

Job function

- Job function

Information Technology
- Industries

Technology, Information and Media

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