Casual Customer Service Officer – Car Rental Ballina, Lismore & Far North Coast Nsw | MB-169

Casual Customer Service Officer – Car Rental Ballina, Lismore & Far North Coast Nsw | MB-169

Everything Fleet
Ballina, Lismore & Far North Coast NSWCustomer Service-Customer Facing (Call Centre and Customer Service)
Everything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.
Our services include subscription, leasing and rental hire and covers everything in-between from smash repairs to mechanical services.
With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic,



and who want to have a little fun along the way!
About the Role
Reporting to the Area Manager, we are looking for a Customer Service superstar to join the team, to work in our new off-site Ballina Airport Branch, where you will provide both face to face and over the phone customer service and reservation support ensuring that every interaction with the customer is first class.
This role will see you working on a casual basis, approx 3-4 days per week on a rotating roster across Monday – Sunday 8am – 6pm with flexibility to work extended hours/days if required, as well as public holidays.
The successful candidate will ideally have experience in the Car Rental / Vehicle Subscription industry, have a pro-active, can-do attitude where no task is too big or too small and where you can step up to the challenge of working autonomously as well as part of a team, whilst ensuring that the office and the car yard is always maintained to an exceptional standard.
Key Responsibilities:




Meet and greet customers providing best in class serviceComplete subscription and/or rental agreements in a timely and accurate mannerValidate customers documents such as Driver's LicenseSell/upsell over the counter subscription and/or rental products i.e., upgrades, insurance cover, GPS, fuelTake credit card payments and accurately update the systemAttend to walk in customers in a prompt and efficient mannerInspect vehicles prior to and on return of booking to ensure no damageRecord vehicle damage, process incident reports and action claimsAssist with Vehicle Detailing, both inside and out ready for the next customerShuttle Bus Driving – picking up and dropping off customers at the airportAnswer calls and manage reservations for multiple locationsEnsure the right vehicles are on site for each reservationMaintain a high level of customer service, answering calls in a timely manner from general enquiries,



extensions of rental or subscription bookings to new reservationsRequired Skills & Experience:
Experience in the car/truck rental or subscription industry is a MUSTAbility to work autonomously whilst reporting into the Area ManagerOutstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quicklyHold a drivers' license with no restrictions and a good driving record, and your own reliable transport to get to workStrong computer skills with the ability to quickly learn the point-of-sale softwareAbility to work unsupervised, with a strong work ethic, sense of responsibility and accountabilityAbility to multitask, be highly organised with have a strong attention to detailExperienced in dealing with customer issues and conflict resolutionTake pride in your work,



the office that you work in and the presentation of the fleet of vehiclesThe successful candidate will be rewarded with a competitive hour rate, as well as a variety of benefits such as:
Bonuses / performance incentivesReward and recognition programmeOngoing career development and progression opportunitiesPaid uniform (provided after 6 months, dependent on role)Fortnightly payPaid day off for your birthday(after 6 months)The successful candidate must have full work rights in Australia and provide a clean validpolice check completed within the last 6 months.
If you are looking for that next opportunity and want to work for an inclusive, diverse and dynamic National Company that puts its people first, then please apply on-line attaching your up-to-date resume.
Please note, due to a high volume of applicants, only shortlisted candidates will be contacted.




Your application will include the following questions:
Do you have a current Police Check (National Police Certificate) for employment?Do you have experience using point of sale (POS) software?Which of the following statements best describes your right to work in Australia?Which of the following Microsoft Office products are you experienced with?How much notice are you required to give your current employer?Do you have a current Australian driver's licence?How many years' experience do you have as a Car Rental Officer?What's your expected hourly rate?Please confirm you understand that this role will include customer service, vehicle detailing and shuttle bus drivingPlease confirm you are looking for a casual role, approx 3 -4 days p/wk w/flexibility to work additional days/hours as required. Note:



Branch Operating hours – Monday – Sunday 8am – 6pm including public holidays.Please confirm you have your own reliable transport to get to Ballina Airport each day (the branch is located just a few minutes from the airport and can commence 1st NovemberIf you are looking for that next opportunity and want to work for an inclusive, diverse and dynamic National Company that puts its people first, then please email us, attaching your up-to-date resume, with a cover letter to ******
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The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/138225668/casual-customer-service-officer-car-rental-ballina-lismore-far-north-coast-nsw-mb-169-north-lismore/?utm_source=html