21 Jul
Katz Recruitment
Melbourne
Vibrant Culture: Be part of a supportive team with strong leadership
- Fantastic Perks: Enjoy a range of employee benefits
- Career Growth: Join a globally recognised brand that values your development
**Exciting Opportunity: Customer Experience Specialist (Sales Support) - Clayton area, VIC!**
**Why You'll Love This Opportunity**:
- Vibrant Culture: Be part of a supportive team with strong leadership
- Fantastic Perks: Enjoy a range of employee benefits including Birthday Leave, Team Building Opportunities & Lunch treats + much more!
- Career Growth: Join a globally recognised brand that values your development
**About the Role**:
We're working with a leading organisation committed to building lasting relationships and delivering exceptional customer experiences. As a Customer Experience Specialist, you'll be part of a dynamic team where your focus will be on continuing customer service and fostering long-term business connections.
**What You'll Do**:
- Build and maintain strong, long-term relationships with customers, ensuring they receive top-notch service and support.
- Accurately and efficiently process customer orders within 24 hours, while managing forward and back orders with precision.
- Collaborate with the Operations team to ensure smooth inventory management and accurate delivery dates.
- Minimise credit returns through high attention to detail and a commitment to improving order accuracy.
**What We're Looking For**:
- Previous customer service experience where building lasting relationships and continuing service were a key focus.
- Excellent communication skills, with a professional phone manner and the ability to handle customer inquiries in a fast-paced environment.
- Strong organisational and time management skills, with a keen eye for detail.
- A team player who can foster customer loyalty through relationship building and excellent service.
**How to Apply**:
**Ready to make a difference?**
Join us in connecting you with a fantastic opportunity to excel in a rewarding workplace focused on outstanding Customer Service! We look forward to hearing from you!
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