ECQ699 Support Analyst - Property & Rating

22 Jul

Technologyone

Brisbane

22 Jul

Technologyone

Brisbane

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Support Analyst - Property & Rating

Job Highlights

At Technology One we are focused on delivering customer-driven, innovative ERP software that transforms our customers' business and makes their lives simple. Technology One is an industry leader in culture, leadership, and strategy. We are recognised as an Employer of Choice, and for innovative learning and onboarding solutions.

Our aim is to attract passionate,

capable, and innovative people. Does this sound like you?

We're looking for a Support Analyst to join our Brisbane-based team and focus on our Property and Rating customers. Technology One Property & Rating (P&R;) combines powerful autonomous intelligence for data management with a high performing revenue engine for billing and regulatory management to meet customer and community needs.

P&R; delivers a complete approach to managing community consultation as part of development submissions, billing and revenue collection, eService provision, mobile solutions for field officers, rates calculation modelling.

What you'll be doing…

As a Support Analyst (Property and Rating), you will be the primary contact for our customers to ensure a great experience post product onboarding.

- Owning and resolving assigned Property and Rating related customer issues and questions in a timely manner.
- Understanding customer use cases, perform troubleshooting, and provide alternate solutions to customer issues.

- Creating knowledge base articles improve first call resolution and help customers self-serve.
- Providing a compelling customer experience in every customer interaction to make our customers feel valued and important.
- Property and Rating systems experience, such as Land Information or Rates Accounting systems, or similar local government business systems.
- Technology One product experience would be preferred but not essential.
- Customer centric - as a customer service professional you have a passion to deliver a compelling customer experience at every interaction. You thrive on taking a solution-based approach when analysing and resolving complex customer issues
- Someone who loves dealing with people and is committed to providing an outstanding customer experience.

Technology One is proud to be an Equal Opportunity Employer who values diversity and an inclusive workplace.

We aim to recruit a diverse range of people with a diverse range of talents to help us to deliver on our mission to better our community.

If you meet a number of the requirements (and not all), we encourage you to submit your application.

Benefits…

- Exclusive (and 24/7) access to our brand new onsite state of the art double storey gym facilities.
- Competitive remuneration package.
- Free breakfast and coffee on-site.
- Industry leading Employee Share Plan.
- More free event T-shirts than you will ever need.
- Amazing Culture - 8 x Australian Business Awards "Employer of Choice" winner.
- Hybrid working arrangements
- Additional 2.5 days of annual leave dedicated to volunteering through our Foundation with some of our wonderful charity partners.
- Defined career framework - know what options you have in your career path and how you can get there.

Who we are…

Technology One (ASX:TNE) is Australia's largest enterprise software company and one of Australia's top 100 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers.
We do this by providing powerful, deeply integrated enterprisesoftware that is incredibly easy to use. Over 1,200 leading corporations, government departments and statutory authorities are powered by our software. We pride ourselves on providing our people with earned recognition through talent mapping and career progression, competitive salaries and having a supportive tribe environment.

Our core values and culture unleash the boundless potential of creativity, innovation and the entrepreneurial spirit within our people.

When you experience Life at Technology One you'll see that our team enjoys an extensive array of benefits, including foundation charity activities, which all cultivate a vibrant workplace our people are very proud to be involved with.

Seniority level

- Seniority level

Entry level

Employment type

- Employment type

Full-time

Job function

- Job function

Information Technology

- Industries

Software Development

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