Emergency Medical Dispatcher Y-843

Emergency Medical Dispatcher Y-843

Earn up to $85,000 + OT + superannuation

Join Queensland Ambulance Service as an Emergency Medical Dispatcher (EMD) and play a critical role in supporting Queenslanders during medical emergencies. Whether you’re answering Triple Zero (000) calls or coordinating ambulance crews, you’ll be helping people when they need it most.

What we offer

· Competitive salary with the potential to earn up to $85,000 in your first year.

· Full-time permanent position.

· Generous leave and superannuation benefits.

· Salary packaging benefits to increase your take home pay

· Full training provided – no prior emergency experience needed.

· Gain a Cert III & Cert IV qualification in Call-taking & Dispatch.





· Ongoing support from mentors and career development.

· Health & Wellbeing services including a confidential Staff Support Program.

Duties of the Role

Working in a rotating 12-hour shift roster providing 24/7 coverage (including nights, public holidays and weekends) within one of our communication operations centres across the state and you will be trained across two key functions:

·Answer Triple Zero (000) emergency calls - you are the first point of contact

·Provide advice and support before the ambulance arrives

·Follow structured and scripted protocols to assist the caller in their emergency

· Gather and record critical details

Dispatching

· Coordinate ambulance crews across Queensland

· Operate a multi-screen computer system

· Communicate via radio to the paramedics

· Manage multiple incidents at one time

· Coordinate non-urgent patient transport

You’ll rotate between these functions (but typically will only perform one per shift), with full training provided for both.

We’re looking for people who have:





· Strong communication and active listening skills.

· Ability to de-escalate high-stress calls with empathy, calmness, and leadership.

· Team mindset and collaborative working style.

· Customer service focus in fast-paced environments.

· Ability to learn and apply technical systems quickly.

· Receptiveness to feedback and ongoing self-improvement.

· Sound problem-solving and decision-making under pressure.

Applications to remain current for 12 months.

Job Ad Reference: QLD/622183/25

Unlock job insights

Salary match Number of applicants Skills match

Law Enforcement & Emergency Services 1,001-5,000 employees

The objective of the Queensland Ambulance Service (QAS) is to provide timely and quality ambulance services which meet the needs of the Queensland community.

QAS is an integral part of the primary health care sector in Queensland,



providing patient transport services and emergency pre-hospital care to the Queensland community.

QAS provides timely and quality ambulance services which meet the needs of the community by providing pre-hospital ambulance response services, emergency and routine pre-hospital patient care and transport services, co-ordination of aero medical services, inter-facility ambulance transport, planning and coordination of multi-casualty incidents and disasters, and casualty room services.

Source: this is an extract from the company’s own website

The objective of the Queensland Ambulance Service (QAS) is to provide timely and quality ambulance services which meet the needs of the Queensland community.

QAS is an integral part of the primary health care sector in Queensland,



providing patient transport services and emergency pre-hospital care to the Queensland community.

QAS provides timely and quality ambulance services which meet the needs of the community by providing pre-hospital ambulance response services, emergency and routine pre-hospital patient care and transport services, co-ordination of aero medical services, inter-facility ambulance transport, planning and coordination of multi-casualty incidents and disasters, and casualty room services.

Source: this is an extract from the company’s own website

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The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/138020155/emergency-medical-dispatcher-y-843-rockhampton/?utm_source=html