22 Jul
Key Pharmaceuticals
Macquarie Park
**Primary Objective**
This role is responsible for leading effective and efficient sales order execution to drive customer centricity in the organization across functional units and ensure customer satisfaction with our external partners. This includes leading and implementing programs with our demand chain which includes facilitation cross functional meetings. Tracking operational efficiency to drive improvement and execution of customer enquiries, reporting and communication to all customers.
**Key Responsibilities**
- Ensure efficiency and accuracy of Order to Cash execution and Administration compliance
- Track efficiency and drive improvement programs including staff support to manage change
- Drive communication effectiveness with customers on all enquiries, orders and backorders.
- Liaise with all internal stakeholders in the OTC process when required.
- Order to Cash Master Data, maintenance and integrity, including customer pricelists.
- Reporting for internal and external stakeholders for after sales analysis and business process integration
- Sample and internal purchase order process ensure cross functional collaboration between demand and operational functions
- Identify gaps in the process and recommending process improvement.
- Internal Customer Leadership - program facilitation for the Marketing function
- Meeting facilitation of Demand Chain cycle activities, driving engagement and effectiveness of meetings
- Liaise with external agencies and organizational units to ensure operational execution and delivery of program activities
- This role is responsible for notifying the QA Associate (Complaints) of adverse events to medicines within 24 hours of receiving notification of an adverse event. Notification may come from many sources such as customers, social media,
internet and digital media, literature or during casual conversation. Adverse events must be reported with four minimum pieces of information including the person reporting, an identifiable patient, one or more suspected medicine(s) and one or more suspected reaction(s).
- All employees are to demonstrate commitment to the effective functioning of the quality management system (QMS) and are responsible and accountable to ensure they are trained in and understand their procedural obligations under the QMS.
- Assist with business administrative support when required.
**Qualifications and Educational Requirements**
- 2 years customer service experience.
- Program leadership and change management.
- Proficient in MS office.
- ERP system experience.
**Key Competencies**
- Driver for results.
- Managing and Measuring work
- Influence without authority and people influence
- Excellent verbal and written communication skills
- Good organisational and planning skills
- Work in a timely manner
- High attention to detail
- Accuracy
- Process driven
- Change management
The role is a full time role.
**Salary**: $75,000.00 - $90,000.00 per year
Schedule:
- Day shift
**Experience**:
- Customer Service: 2 years (required)
- Project and Program management: 2 years (required)
- OCT/FMCG: 1 year (required)
Work Authorisation:
- Australia (required)
Ability to Commute:
- Macquarie Park, NSW 2113 (required)
Work Location: In person
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