Guest Experience Manager - [IA-936]

Guest Experience Manager - [IA-936]

21 Jul
|
Verve Portraits
|
Brisbane City

21 Jul

Verve Portraits

Brisbane City

At Verve, we don’t believe in old-fashioned, stilted and unnatural family portraits. We believe that modern portrait photography is about capturing the bond and life-force of our guests. We create an unforgettable experience, culminating in spontaneous, vibrant and emotional images of guests.

At Verve, we never settle for ordinary. A Verve portrait is often a fusion of photography and personalized art – special touches that will make their portrait almost jump off the wall.

Our staffs are there to capture our guests’ unique personality and spirit in stunning images, and then handcraft them into original pieces of contemporary art that will transform the character of their home.

PURPOSE OF ROLE





To Provide world class hospitality and service to every Verve client.

To assist in the administration, customer relations & day-to-day running of the studio.

RESPONSIBILITIES

Ensure all Verve clients are greeted, provided high quality refreshments, food and given the Verve standard of customer service.

Ensuring utmost customer service in the studio and provide best possible outcome.

Maintaining an immaculate studio environment at all times.

Ensuring a productive and efficient office by controlling the day-to-day running and administration of the studio.

Managing all incoming calls and ensuring voicemails are checked twice daily.

Tracking Studio Customer Satisfaction Scores and generating weekly reports.

Liaising with other departments to help facilitate client order requirements and marketing materials.

Ordering of stock and marketing material

Banking and studio invoice management and processing finance applications if necessary.

ESSENTIAL SKILLS AND QUALITIES

Able to work FULL/DOUBLE WEEKENDS and SOME EVENING SHIFTS - REQUIRED

Confident and outgoing personality

IT Literate





Exceptional presentation

Ability to communicate with people at all levels

Ability to problem solve

Attention to detail and organisational skills

BONUS: You have passion and skills in photography and would want to develop it with 1 of Australia's leading photography company.

ABOUT YOU

You can work independently or collaborate as part of a larger team, and sometimes both at the same time. You're meticulously organised with an unquenchable drive for results.

A natural communicator: You’re adept at communicating to a world of people, and you know how to craft and deliver a compelling narrative to a diverse range of personalities. You don't do anything half-heartedly & always bring passion & enthusiasm to whatever you're doing.

CULTURE AND BENEFITS

Competitive Pay





Professional development from the best in the business

Creative and fun atmosphere

Open and collaborative environment

We value diversity in all forms

PLEASE NOTE: We are seeking professionals who are available to work 32hrs per week and can do evening & double/full weekend shifts (Saturday AND Sunday).

If you love people and value photography in equal measure, and you have a passion for working in energetic teams, then this could be the change you’ve been looking for.

Check us out at

Seniority level

- Seniority level

Entry level

Employment type

- Employment type

Full-time

Job function

- Job function

Management and Manufacturing
- Industries

Photography

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The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/137825535/guest-experience-manager-ia-936-brisbane-city/?utm_source=html

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