Product Support Advisor [X050]

Product Support Advisor [X050]

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Austin Engineering Ltd provided pay rangeThis range is provided by Austin Engineering Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeA$145,000.00/yr - A$156,000.00/yr
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HR Generalist Professional | HR Analytics & HRMAbout the role
Reporting to the Sales Manager in WA, this full-time Product Support Advisor role will be responsible for providing technical support and product expertise to Austin Engineering's mining equipment clients across Western Australia.



You will be based in our Perth office with regular site travel and play a key part in ensuring our customers receive exceptional service and get the most out of our industry-leading products.
What you'll be doing
Serving as the primary technical contact for clients, responding to inquiries and troubleshooting product issues in a timely mannerProviding training and guidance to customers on the proper operation and maintenance of our mining equipmentLiaising with our engineering and manufacturing teams to communicate customer feedback and requirementsPreparing technical documentation and user manuals to support the implementation and use of our productsIdentifying opportunities to improve our product offerings and customer service based on client needsMaintaining detailed records of all customer interactions and support activitiesWhat we're looking for
Preferably, minimum 3 years' experience in a technical support or product advisor role, ideally within the mining equipment industryStrong understanding of the design,



operation and maintenance of heavy equipment used in mining and extractive applicationsExcellent communication and interpersonal skills to build trust and rapport with clientsAbility and willingness to provide support to our resource clients outside of normal business hours over the phone, if requiredDemonstrated ability to quickly diagnose and resolve complex technical or product issuesSkilled at translating technical information into easy-to-understand guidance for customersTertiary qualification in a relevant engineering or technical discipline such as boilermaker in heavy fabrication is highly regardedWhat we offer
At Austin Engineering, we're committed to providing our employees with a supportive and engaging work environment. In addition to a competitive salary, we offer a range of benefits including:




Ongoing training and development opportunities to expand your skillsCompetitive salary with sales incentives structureStable, long-term employment with leading mining services providerAbout us
Austin Engineering (ASX:ANG) is a leading designer, builder, and sustainer (on and off mine site) of customised mining solutions for the world's largest mining companies. Headquartered in Perth, Australia, Austin provides our partners across six continents, innovative and market-leading end-to-end mining solutions. From our facilities in Australia, Indonesia, USA & Chile. Austin delivers a global and local presence in the world's principal mining regions delivering high-quality, cost-effective solutions, delivered on time and backed by a life of product support.
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We do not accept unsolicited applications from recruitment agencies.




Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionProduct Management and Customer ServiceIndustriesMining, Engineering Services, and ManufacturingReferrals increase your chances of interviewing at Austin Engineering Ltd by 2x
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The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/137825402/product-support-advisor-x050-perth/?utm_source=html