[U347] - Team Leader Visitor Liaison and Security Services

[U347] - Team Leader Visitor Liaison and Security Services

Team Leader Visitor Liaison and Security Services

Join to apply for the Team Leader Visitor Liaison and Security Services role at City of Casey

Team Leader Visitor Liaison and Security Services

1 day ago Be among the first 25 applicants

Join to apply for the Team Leader Visitor Liaison and Security Services role at City of Casey

- Excel in visitor and venue safety through strategic security management, incident prevention and response protocols
- Full time limited tenure role until end June 2027 with flexible hours available
- Band 7 salary range from $112,203 to $125,554 plus super (subject to experience) and monthly RDO for full time 40 hour weeks

T he City of Casey is one of Victoria’s largest,



fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s southeast. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Benefits | City of Casey

- Experience a flexible, supportive work environment with a strong culture of collaboration and growth.
- Access to diverse professional development opportunities.
- Conveniently located near Westfield shopping centre, with an adjacent gym/pool offering Free Workout Wednesdays, discounted memberships, and an onsite café.
- Work in a multi-award-winning, architecturally designed office with fully equipped kitchens, free coffee, community library on-site, free parking, and more.

Offering an unprecedented mix of facilities, including an 800-seat theatre, multi-level community library,



function centre, outdoor community plaza with big screen, City of Casey Customer Service Centre, café and more! City of Casey's thriving arts and cultural destination that champions inclusive practices and celebrates our rich multicultural community.

We live our values of dreaming big, empowering each other, and making our community proud.

A bit about the role

Lead and manage a diverse team to ensure outstanding customer service, seamless operations, and adherence to safety protocols at Bunjil Place.

What you’ll deliver

- Leadership and Team Management : Provide hands-on leadership to ensure team performance aligns with Council values and lead a high-performing frontline team for exceptional visitor service.
- Customer Engagement and Security Service: Champion a welcoming, inclusive precinct,



support diverse and culturally safe customer engagement, collaborate across departments for seamless service delivery, and integrate security protocols that enhance rather than impede the visitor experience while maintaining safety standards.
- Resource Planning and Allocation: Plan and allocate team resources according to event schedules and precinct use patterns, ensuring appropriate coverage for all activities.
- Training and Development: Oversee training in compliance, access and inclusion, de-escalation techniques, cultural awareness and child-safe practices, and lead team performance reviews and professional development.
- Safety and Emergency Management: Act as Chief Warden, lead incident and emergency response, ensure compliance with safety protocols, and maintain comprehensive incident reporting and risk assessments.

What you’ll bring





- Qualifications: Certificate IV in Security and Risk Management, postgraduate qualifications, or equivalent experience.
- Leadership Experience: Proven ability to lead, manage, and motivate high-performing teams.
- Community Engagement: Experience working with diverse communities in visitor experience and security.
- Communication Skills : Strong communication and conflict resolution through de-escalation skills.)
- The position requires evening and weekend work subject to operational requirements
- Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check,
- A curious, collaborative, and inclusive community mindset.

Please visit our careers page at Careers at Casey to view a detailed position description.

What’s next?





If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Michael Lane - Head of Operations and Production , on 9709 9416 and

Applications will be accepted until 11.55pm on Friday 1 August 2025.

Please Note: Applications will not be accepted via email. Please apply by following the links only.

We are a 2024Circle Back Initiative Employer - we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability,



Aboriginal and Torres Strait Islanders, LGBT I Q A + communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or

The City of Casey reserves the right not to make any appointments for this position.
For more information about the City of Casey council and to stay across what's happening in our region, follow us on LinkedIn.

Seniority level

- Seniority level

Executive

Employment type

- Employment type

Full-time

Job function





- Job function

Public Relations
- Industries

Security and Investigations

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The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/137653621/u347-team-leader-visitor-liaison-and-security-services-melbourne/?utm_source=html