E-107 | Member Services Officer

E-107 | Member Services Officer

The Member Services Officer is responsible for managing, maintaining memberships and the associated customer relationship management database system. This role will also work closely with other departments including the operations, finance and marketing areas.

Our client, a non-for-profit professional membership-based organisation seeks a Member Services
Officer to be based out of their office in Melbourne CBD.
Hybrid model/ WFH option
Permanent full-time role
Great employee benefits and great organisation culture

The Member Services Officer is responsible for managing, maintaining memberships and the associated customer relationship management database system.



This role will also work closely with other departments including the operations, finance and marketing areas.

Key Responsibilities:
Establish and maintain member records in member management system
Coordinate underwriting insurance referral process
Process member payments, where required
Maintain Complaints Register
Execute required end of month reconciliation processes
Run and upload monthly reports
Respond to member information / update requests
Participate in outbound call campaigns, as required

Experience / Skills
Experience working in general insurance (advantageous)
Excellent interpersonal skills
Strong and clear verbal and written skills
Excellent organisational ability including the use of effective time management
Strong attention to detail
Demonstrated ability to think for themselves and take initiative
Demonstrated ability to take personal responsibility for the quality and timeliness of work,



and achievement of results with little oversight
Demonstrated ability to adapt to changing business needs and work responsibilities
Highly competent in the use of Microsoft Office Suite

Remuneration: $67,000 plus super

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/137622186/e-107-member-services-officer-melbourne/?utm_source=html