18 Jul
Levanta - Australia & New Zealand
Brisbane
2 days ago Be among the first 25 applicants
Reporting to the Technical Service Manager, the Technical Support Officer Role plays a key role in delivering exceptional customer service and technical assistance to both our clients and internal teams. Responsibilities include providing prompt phone and email support for a variety of technical inquiries, assisting service technicians in the field, and ensuring the smooth operation of equipment repairs, maintenance, and installations. This is an office-based position but may occasionally require travel, initial training will be 3-6 months in the field learning the Levanta range of equipment.
Technical Support Officer Responsibilities •Provide phone/email technical support to Levanta customers and internal team
•Handle all inbound technical support inquiries
•Attend service jobs with technicians to provide support/training as required
•Assist service technicians with equipment repairs/maintenance/installations
•Assist with spare parts interpretation and quoting
•Provide technical updates and bulletins on equipment
•Assist scheduling team technical advice for installation/repair work
Qualifications •Trade certification preferred but not required – mechanical fitter, HV/LV Mechanical certification or equivalent qualification.
•5 Years' experience in a similar industry (e.g. HV or LV workshop, technical support for industrial equipment or similar)
•Basic computer skills including proficiency in MS Office
•High level organisation and communication skills.
•Familiarity with relevant software applications and technical tools.
•Customer focus – A customer centric approach and a track record of delivering exceptional service to clients are preferred qualities for this role.
•Technical mindset and language
Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesMotor Vehicle ManufacturingReferrals increase your chances of interviewing at Levanta - Australia & New Zealand by 2x
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