18 Jul
Levanta - Australia & New Zealand
Brisbane
2 days ago Be among the first 25 applicantsReporting to the Technical Service Manager, the Technical Support Officer Role plays a key role in delivering exceptional customer service and technical assistance to both our clients and internal teams.
Responsibilities include providing prompt phone and email support for a variety of technical inquiries, assisting service technicians in the field, and ensuring the smooth operation of equipment repairs, maintenance, and installations.
This is an office-based position but may occasionally require travel,
initial training will be 3-6 months in the field learning the Levanta range of equipment.Technical Support Officer Responsibilities•Provide phone/email technical support to Levanta customers and internal team•Handle all inbound technical support inquiries•Attend service jobs with technicians to provide support/training as required•Assist service technicians with equipment repairs/maintenance/installations•Assist with spare parts interpretation and quoting•Provide technical updates and bulletins on equipment•Assist scheduling team technical advice for installation/repair workQualifications•Trade certification preferred but not required – mechanical fitter, HV/LV Mechanical certification or equivalent qualification.•5 Years' experience in a similar industry (e.g.
HV or LV workshop, technical support for industrial equipment or similar)•Basic computer skills including proficiency in MS Office•High level organisation and communication skills.•Familiarity with relevant software applications and technical tools.•Customer focus – A customer centric approach and a track record of delivering exceptional service to clients are preferred qualities for this role.•Technical mindset and languageSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesMotor Vehicle ManufacturingReferrals increase your chances of interviewing at Levanta - Australia & New Zealand by 2xSign in to set job alerts for "Technical Support Officer" roles.Brisbane, Queensland, Australia 1 month agoEagle Farm, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 2 weeks agoMurarrie, Queensland, Australia 2 weeks agoStanding Expression of Interest - All RolesBrisbane City, Queensland, Australia 1 day agoBrisbane City, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia A$110,000.00-A$130,000.00 1 week agoEagle Farm, Queensland, Australia 1 week agoApplication Operations & Power Platform SpecialistBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 3 months agoBrisbane, Queensland, Australia 10 hours agoUnderground Mining Engineer - Site Technical Support Aus FIFO $200k+Brisbane, Queensland, Australia 2 weeks agoSenior Mining Engineer - Site Technical Support Australia FIFO $270k+Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoSouth Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 day agoCarole Park, Queensland, Australia 1 week agoBrisbane,
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