Client Services Officer | (H-015)

Client Services Officer | (H-015)

13 Jan
Department Of Police, Fire And Emergency Management

13 Jan

Department Of Police, Fire And Emergency Management


Duties Prioritise, allocate and supervise the work of Wellbeing Support administration staff, in order to provide efficient and effective services to Wellbeing Support members and clientele.

Provide initial point of contact for emergency service responders, volunteers and employees experiencing levels of distress or difficulty and refer appropriately.

Responsible for the ongoing compliance of service provider contractual obligations, whilst maintaining effective and productive working relationships with internal and external stakeholders.

The interrogation of the client management system to assist in the preparation of statistical data and retrieval of reports.

Assist in preparing highly confidential documents and reports for members of Wellbeing Support.

Manage and organise diaries and schedule meetings and other appointments, including the arrangement of travel, accommodation and itineraries as required.

Assist with the implementation and development of Wellbeing Support policies and procedures where necessary in conjunction with the Coordinator, Wellbeing Support.

Administer and coordinate Wellbeing Support administrative functions, including the management of electronic folders, business unit templates, and presentations.

Desirable Requirements


SOD and Associated Documents

004730 Client Services Officer - Wellbeing Support - SOD.pdf

004730 Client Services Officer - Wellbeing Support - SOD.docx

Short Form Application Guidelines for Applicants Final.DOCX

Short Form Application Guidelines for Applicants Final.pdf

How to Apply

Applicants are required to submit a 1-2 page statement outlining their suitability for the role.

Online applications will only be accepted, please click the blue Apply now button to apply. If you experience any technical difficulties please contact (03) 6173 2136.

Further Information

For further information on this position, please contact Kelly Marriott on 6173 2080

The original job offer can be found in Kit Job:

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