New South Wales
Customer Delivery is seeking a consultative and motivated Services Delivery Manager to encourage a diverse, multi-functional team to achieve delivery excellence and profitable revenue growth in our Customer Experience organization.In this role, you will transform our customer engagements by advising and collaborating on Technology outcomes. You will be accountable for ensuring delivery excellence and account growth through your ability to develop a trusted advisor relationship with clients.Essential Job Responsibilities Include:Client Relationships - Own the service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities.
Plus:* Influence the retention and expansion of Services, in conjunction with sales leadership* Lead projects optimally while meeting revenue and cost budgets* Partner with sales on business development opportunities* Improve customer dedication and satisfaction by driving value in service delivery* Capture and articulate value with key partners both internal and external to Cisco* Implement industry leading practices (e.g. ITIL Incident Management) around service delivery* Embrace and demonstrate Cisco standard methodologies around tools, automation, workflows, and process to ensure successful delivery to customers - standardize and replicate where appropriate* Successfully engage and run partner capabilities and resources as part of the customer experience* Focus on - bookings, revenue, and margin as measures of success* Actively connect internal parties across the organization to find efficient solutions for our customers* Work with internal parties to develop opportunities from innovation leads on the accounts.* Improve customer dedication and satisfaction with key customer partners by driving value in service delivery activitiesAdditional Skills Required:Knowledge of current industry issues and experience with developing solutions that drive business impact and include technology enablement and competition. Plus:* Multi-functional Collaboration. Ability to demonstrate resources across Cisco, partners, consultants and the customer to drive success* Relationship Management & Presence. Achieving results in a constantly evolving environment, through influence and communication at the management levels in an organization* Relationship Management. Shown focus on building and handling customer relationships to help drive greater intimacy and business alignment.* Business and Financial Competence. Knowledge, insight and understanding of business concepts, tools and processes for making sound decisions.* Operational Excellence. Ability to lead multiple projects and partners concurrently. Experience deploying consulting methodology and project management.* Innovation. Keep innovative thought processes and ideas in the forefront of service delivery executionMinimum Requirements:Requires University Degree or equivalent and 5+ years related experience. Plus:* Prior consulting or solutions delivery experience.* Prior experience in sales, business development, service delivery, or program management* IT Consulting experience (Professional Services) or Program Management experience
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