I-528 | Customer Service Supervisor

I-528 | Customer Service Supervisor

14 Jan
Careers at Council
Port Macquarie

14 Jan

Careers at Council

Port Macquarie


Port Macquarie-Hastings Council -

Applications Close Sunday 23 January 2022 at 11:30pm

About The Opportunity

At PMHC every employee plays a part in ensuring we work together to achieve positive outcomes for our Community. To help us achieve this we require an effective leader to develop and grow our customer service team; you must have integrity and a desire to challenge the status quo as we embark on our organisation’s transformation journey.

On a typical day our Customer Service Supervisor will:

- Provide support and guidance to our customer service teams at Port Macquarie, Wauchope and Laurieton

- Collaborate with internal stakeholders on customer inquiries and process improvement

- Provide support to branch offices on the development application process

- Act as a first point of escalation for any customer complaints

Within this role you will have access to (change as you see fit):

- Flexible Work arrangements

- Discounted Gym Membership

- Training and development, including secondment opportunities and education assistance for studies related to your role


This is a full time, permanent role, with a salary starting at $1,221.80 per week plus 10% superannuation; a competency based salary review is available at 3 months. The role is 35 hours a week, with access to Council’s Flexible Working Hours policy.

About Councils Customer Service Team

Our customer service team operate 3 centres in Port Macquarie, Wauchope and Laurieton as well as manning a busy call centre and managing the council email inbox.

About The Port Macquarie Hastings Region

Upon commencement, you shall call ‘home’ one of the East Coasts most enviable locations. With access to stunning hinterland, miles of pristine beaches, national parks, playgrounds sporting facilities, restaurants, galleries, theatres and a genuine community feel, the mid-north coast is the perfect location if you enjoy hiking, surfing, camping, fishing, off road exploration, Saturday sports, arts, theatre, food and wine.


If you would like to know more about this opportunity, or have any questions about the role please contact Sue Cleary on 02 6581 8201.

Interested in Applying?

Before you apply for the job please read the position description and recruitment selection criteria below.

Position Description

Selection Criteria

Please complete the application form below and answer the questions which relate to the essential and desirable criteria within the Selection Criteria, then upload a copy of your resume and cover letter.

You may find it helpful to write your response to the questions in a word document then copy/paste this into the application form once you are ready to submit your application.

Close Date: Applications Close Sunday 23 January 2022 at 11:30pm


COVID-19 Please note that PMHC is currently considering mandating COVID-19 vaccinations for all staff; we will keep you up to date with this during the application process

Suitable candidates may be placed on a talent pool or eligibility list for future identical, or similar positions for a period of 12 months.

We often ask our preferred applicants to complete pre-employment checks. This may include: Reference Checks; National Criminal Police Check; Medical Assessment; Qualification Verification; Working with Children Check Verification.

PMHC's recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting an application to avoid missing crucial updates and outcomes. Please regularly check your 'junk mail' or ensure our email address ([email protected]) is set to 'trustworthy'. Email communication notifications are used for but not limited to: application received, interview booking tools, confirmation of interview, request for references/more information, delay notifications, testing/assessments (aptitude/psychometric/industry specific) and application outcomes (unsuccessful before or after interview).

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