C646 Inbound Customer Service Consultant - Banking and Finance

C646 Inbound Customer Service Consultant - Banking and Finance

14 Jan
Startek Australia

14 Jan

Startek Australia


• Start Date: Monday, 24th January 2022

• Work From Home!

• Rotating Roster: Monday to Friday, 8:30am to 8:00pm

About Startek

Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

About the role

As an Inbound Customer Service Consultant in our Mortgage Operations team,

you will work in partnership with the Bank and the Brokers to deliver an exceptional home loan experience for the customers and brokers. You will be proactively involved in following up home loan applications from lodgement through to settlement and act as an intermediary between Business Development Manager’s, Brokers and Internal Credit teams.

You will be required to manage client relationships and ensure the brokers are kept up to date with the progress of their loan. You will follow up internal departments and teams on outstanding information and supporting documents required. You will check on applications from submission to approval and complete file management and follow ups from lodgement to settlements.

We are looking for enthusiastic consultants who understand the importance of providing an outstanding customer experience. You will have a strong ability to build rapport and proactively resolve queries whilst providing a high level of service to each customer.

Calls will be inbound and you will have the opportunity to represent one of Australia's leading banks.

• Start Date: Monday, 24th January 2022

• Work From Home! Will only be required to come into our Melbourne CBD office for approximately 15 days over a 4 month period to assist with your speed to competency!

• Rotating Roster: Monday to Friday, 8:30am to 8:00pm

• Approximately 35 paid hours per week

• Fixed Term Contracts until the 30th November 2022 with possibility of extension & Casual Contracts available

• Casual Pay Rate: $28.08 p/hr + super

• Fixed Term Pay Rate: $22.46 p/hr + super + leave entitlements (pro rata)

• 15 days full time paid virtual classroom style training and on the job style training

• Opportunity to develop a career with a global organisation

• Employee Assistance program, social club, smart casual attire + more

• Exciting Reward & Recognition program

• All applicants will be required to complete a Criminal Check, an Australian Securities and Investments Commission Check, an Insolvency Check and a Global Sanctions/Anti Money Laundering Check (which we will conduct)

What we are looking for:

• Previous Customer Service experience from within hospitality, retail or call centre

• Passionate about providing an outstanding customer experience and an interest in Banking and Finance

• Strong ability to build relationships and take ownership to understand and assist the customer

• Resilience and an ability to work under pressure

• Active listening skills with ability to empathise

• Sound judgement and decision making skills

• Exceptional verbal and written communication skills

• High attention to detail and data accuracy skills

• Ability to work well within a team environment

• Intermediate computer and numerical skills

If this sounds like you, we encourage you to apply today! This is a great opportunity to join a collaborative, performance-based business with a strong team culture.

The original job offer can be found in Kit Job:

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