Referral Service Triage Practitioner (MM602)

Referral Service Triage Practitioner (MM602)

14 Jan
Ambulance Victoria

14 Jan

Ambulance Victoria


Due to expansion, Ambulance Victoria is currently seeking Division 1 Registered Nurses and Registered Paramedics for Referral Service Triage Practitioner opportunities based in our Operational Communications Division.

Primarily located in Burwood in the eastern suburbs of Melbourne, Referral Service Triage Practitioners undertake a rotating roster in a 24-hour, 7-day work environment. Working either 21 (part-time) or 42 (full-time) hours per week, your rostered shifts will be between 10 to 12 hours each in length and incorporate morning, afternoon and night shifts.

What's in it for you

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance.

We offer salary packaging options, generous personal leave entitlements, accrued days off (for full time roles), and other benefits including free on-site parking. The commencement salary for these positions is $121,576 plus 10% superannuation

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you!

To learn more about these opportunities and meet our Leadership team please join us for a live online Q&A; session on 29 December at 8PM GMT

Find out more at

About the role

Reporting to Referral Service Team Leaders, the positions perform a critical function within Ambulance Victoria, acting as a coordination point for ambulance callers who do not require emergency ambulance intervention and who can be better managed through an alternative service provider. Referral Service Triage Practitioners are responsible for conducting telephone triage aimed at identifying and providing the appropriate coordinated health management response to members of the community who call "000".

This role will enable you to use your clinical knowledge and skills in secondary patient triage and assessment. Your responsibilities will include, but are not limited to:

- telephone triage of 000 calls

- referral to appropriate service providers within healthcare and community-based organisations

- operation of industry-specific communication systems

- engagement with internal and external stakeholders to determine a coordinated response

- rostered shifts to support the 24/7 service delivery requirement

Interviews for these positions will take place online in late January. Those that are successful will be contacted by our Recruitment Team in the new year. Please be aware that applications will be reviewed in the order they are received. We encourage anyone who is interested to APPLY NOW. Please ensure you complete the application form attached.

About you

You will have a valid Victorian driver's licence on commencement, a current Working with Children Check, registered via the Australian Health Practitioner Regulation Agency and possess a minimum of 4 years' contemporary clinical experience post-qualification. You will also:


1) be a Registered Paramedic


2) be a Division 1 Registered Nurse, with experience in at least one of the following:

- cardiac, cardiothoracic or intensive care

- triage nursing and/or emergency department patient care

- community or primary care nursing

- mental health nursing

You will need to be resilient and able to cope with the demands of working in a challenging but rewarding environment. You will also need to be comfortable navigating through multiple systems simultaneously. Experience in ADASTRA, Odyssey or CAD Interface systems is desirable, but not essential as training will be provided to successful candidates.

How to apply?

Applicants are requested to complete the Referral Service Triage Practitioner Application Form attached to this job advertisement and submit it along with:

- cover letter outlining your interest in the position and linking your experience to the position and

- an up-to-date resume providing detail of your clinical skills

Applicants are encouraged to read the document ‘Applying for a position with Ambulance Victoria'. For any queries please email [email protected] or call Recruitment and Selection on 03 9840 3653.

Once submitted, you will receive an email confirming receipt of your application. Applications will be reviewed in the order they are received. We encourage anyone who is interested to APPLY NOW. You will then in due course be contacted by the AV Recruitment Team to advise of next steps.

For those applicants based overseas, please advise in your application if you are still based abroad so we can arrange appropriate timings for interviews.

Our diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: referral service triage practitioner (mm602)
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert