19 Jul
Amora Hotel
Brisbane City
Join Our Team as a Guest Experience Manager at Amora Hotel Brisbane!
Are you passionate about creating truly memorable guest experiences? At Amora Hotel Brisbane, a newly transformed 5-star hotel in the heart of the CBD, we are committed to delivering personalised service that exceeds expectations. With 296 beautifully appointed rooms, vibrant Food & Beverage outlets, and modern conference facilities, we’re seeking a dedicated Guest Experience Manager to elevate our service even further.
About the Role:
As our Guest Experience Manager, you'll play a key leadership role within the Front Office team, working closely with the Front Office Managers. You'll own the guest journey from pre-arrival to post-departure — delivering warm,
proactive service and turning feedback into opportunities for excellence.
With a strong presence in the lobby, you’ll build genuine connections with guests, lead VIP and loyalty programs, and champion service recovery with empathy and professionalism. This role is ideal for someone who thrives on guest interaction, team collaboration, and making a meaningful impact every day.
What We’re Looking For:
Experience: Minimum 2 years in a Duty Manager, Guest Relations, or Front Office leadership role within a 4–5 star hotel.
Leadership: A natural motivator with a guest-first mindset and the ability to lead by example.
Guest Obsessed: Proven ability to handle guest feedback, manage expectations, and deliver above-and-beyond service.
Attention to Detail: Strong administrative and coordination skills, with the ability to anticipate needs before guests ask.
Communication: Warm, confident communicator with high emotional intelligence and polished presentation.
Tech-Savvy: Familiarity with Opera Cloud or similar PMS is highly regarded.
Availability:
Full flexibility across a 7-day rotating roster, including weekends, mornings, evenings, and public holidays.
Work Rights: Full Australian working rights required.
Why Join Amora Hotel Brisbane?
At Amora, we believe exceptional hospitality starts with an exceptional team. As part of our Front Office leadership, you’ll play an integral role in shaping the guest experience and leading a culture that values authenticity, care, and continuous improvement.
We celebrate team wins, support career growth, and create space for genuine connection — with our guests and each other.
What You’ll Enjoy:
Complimentary duty meals during your shifts
Dry cleaning for your uniform – so you're always looking sharp
Staff recognition programs that celebrate your contributions
Training and development opportunities to grow your career
Exclusive discounts on accommodation and dining across Amora Hotels & Resorts in Australia.
A supportive, inclusive team culture that values collaboration, creativity, and fun
Ready to Elevate the Guest Journey?
If you're excited by the idea of leading with heart and being part of a boutique 5-star brand, we’d love to hear from you.
Please apply with your updated resume and a short cover letter outlining your experience and availability.
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Guest Experience Manager? What's your expected annual base salary?
The Amora Group owns and operates a range of high quality hotel properties in Australia, New Zealand and Thailand, with a focus on Business Class accommodation and superior service. The location of our properties is ideal for both business and leisure.
The Amora service is a pleasure for our guests and our team is at the heart of every guest experience. When it comes to location, amenities, and ambience an Amora hotel is seen as being among the best, with some hotels offering unique experiences and all hotels providing our guests with a truly memorable service.
Catering for business, conference, and leisure travellers, our hotels are selected for their excellent locations in the heart of major tourist and business destinations.
Source: This is an extract from the company's own website
The Amora Group owns and operates a range of high quality hotel properties in Australia,
New Zealand and Thailand, with a focus on Business Class accommodation and superior service. The location of our properties is ideal for both business and leisure.
The Amora service is a pleasure for our guests and our team is at the heart of every guest experience. When it comes to location, amenities, and ambience an Amora hotel is seen as being among the best, with some hotels offering unique experiences and all hotels providing our guests with a truly memorable service.
Catering for business, conference, and leisure travellers, our hotels are selected for their excellent locations in the heart of major tourist and business destinations.
Source: This is an extract from the company's own website
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