18 Jul
Computacenter
Melbourne
Direct message the job poster from Computacenter
Turning Talent Strategy into Business Success | Matchmaker for Unicorns | Driving Growth Across APAC
With the increasing complexity of IT environments and the growth of remote workforces, maintaining accurate and efficient asset data has become more critical than ever. We are looking for a highly analytical and detail-oriented Data Analyst to join Computacenter Malaysia.
This role will be based at the customer’s site, supporting customer’s operations related locations. The selected candidate will play a key role to support our customer in ensuring asset data integrity within Service Now, enhancing audit readiness, automating processes,
and supporting better planning and operational decisions.
Main Responsibilities
Data Management & Integrity
- Maintain accurate and up-to-date asset records in Service Now
- Conduct regular audits and reconciliations of asset data
- Monitor the full asset lifecycle from acquisition to disposal
- Resolve discrepancies between system records and physical assets
Reporting & Analytics
- Build dashboards and generate reports on asset inventory and lifecycle status
- Provide insights to support procurement decisions, cost control, and risk mitigation
- Deliver clear, actionable data outputs for operational and compliance reviews
Automation & Optimization
- Utilize automation tools in Service Now to enhance data accuracy and efficiency
- Reduce manual data entry through integration and process improvements
- Collaborate with Service Now teams and service owners to optimize data flow
Process Review & Governance
- Continuously review and enhance asset management workflows
- Implement best practices in asset lifecycle management and compliance
- Work closely with internal stakeholders to ensure process alignment and data governance
Asset Compliance & Documentation
- Ensure all assets are properly documented, managed, and disposed in line with company policies and regulatory standards
- Support audit readiness by maintaining consistent and accurate records
Education
Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field
Experience:
- Minimum 2–3 years of hands-on experience in data analysis, ideally within IT asset management or a related IT discipline
- Experience working in a BPO or shared services environment will be an added advantage
Technical & Functional Skills:
- Proficiency with Service Now or equivalent asset management platforms (ITAM module is a plus)
- Strong experience in data analysis tool (i.e., Excel, Tableau, or Power BI)
- Familiarity with IT compliance requirements and asset lifecycle practices
- Excellent attention to detail, problem-solving, and communication skills
- Ability to work collaboratively with global and cross-functional teams
- Experience with automation or scripting tools is a plus
Preferred Certifications:
- ITIL Foundation (or equivalent ITSM certification)
- Service Now Certified Implementation Specialist – Asset Management (or experience with similar asset management platforms)
- Data analysis certifications (e.g., Microsoft Certified: Data Analyst Associate/ Tableau/ Power BI)
Seniority level
- Seniority level
Mid-Senior level
Employment type
- Employment type
Contract
Job function
- Job function
Information Technology
- Industries
Information Technology & Services, IT Services and IT Consulting, and IT System Data Services
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