Technical Account Manager | LEK-234

Technical Account Manager | LEK-234

07 Jan
Important Business

07 Jan

Important Business


Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information.ueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organisations and millions of individuals across clouds, networks, devices, and endpoints.s a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defence techniques optimised for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response.ith 7, employees across 65 countries, Trend Micro enables organisations to simplify and secure their connected world.r>

The Role

If you are passionate about technology and solving complex technical issues then the Technical Account Manager role is for you.he team of TAMs in Trend Micro work collaboratively to provide the best possible support experience for our customers.ith the threat landscape constantly evolving you will get the opportunity to become a security expert by developing your skills in the areas of threats, security products and customer domain.r>

Duties & Responsibilities

Be a trusted advisor owning and solving customers' technical issues end to end

Provide proactive technical assistance to high-profile customers on Trend Micro products.r>

Reproduce, troubleshoot and perform advanced problem analysis on diverse technical issues maintaining the Trend Micro standard of quality

Manage crisis situations that involve technically challenging issues and diverse audiences

Escalate technical issues using Trend Micro methodologies and effectively interact with other Trend Micro teams globally to provide holistic solutions

Contribute to our knowledge base, publishing quality articles/videos to be used by customers and peers

Promote a positive team environment by assisting team members to enhance the professional development of everyone within the organization

Keep up to date with the ever evolving threat landscape and internet security

Maintain and expand working knowledge of current and beta non-released Trend Micro products

Occasional travel to customer sites be required

Must be available to support on-calI on a periodic/rotational basis

Special Projects

Involvement in special projects as required Relevant Work Experience

Relevant degree or equivalent work experience

Requires 3-5 years of complex troubleshooting and experience in a multi-protocol TCP/IP routed network environment including LANs/WANs, Active Directory, Network architecture, TCP/IP, IIS and firewalls

In-depth knowledge of network routing protocols and Internet troubleshooting techniques Routers, Switches, VPN, etc.r>

In-depth knowledge of information security products and technologies Intrusion Detection/Prevention, Firewall, Advanced Threat, etc.r>

In-depth knowledge of Windows and Linux based sniffers Wireshark, TCPDump Related industry certification CCNA/CCNP;WCNA;CISSP;SSCP;CEH a significant advantage

Requires 3-5 years' knowledge in Microsoft Windows and/or Linux RedHat, CentOS, etc.perating Systems

Advanced proficiency with case management databases and tools

Phone and remote support experience

Ability to solve and document solutions for use by customers and colleagues.r>

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