Customer Service Team Lead [ZZ922]

Customer Service Team Lead [ZZ922]

07 Jan
|
Efm Logistics
|
Victoria

07 Jan

Efm Logistics

Victoria

As Australia and New Zealand's largest 4PL provider we do much more than just ship goods.e design, build, manage and provide integrated, optimised supply chain solutions.e're problem solvers that make life easier.e tailor solutions to meet our customers specific needs to give them control of their supply chain.n't miss this opportunityDue to movement within the business, we're looking to bring on team leader within our Customer Service area.e are looking for genuine, passionate and outcome focused people with the ability to influence outcomes, be energetic, driven and motivated. a Customer Service Team Lead you will



Be responsible for overseeing the achievement of team objectives and deliverables which includes; reducing duration of open customer queries, timely daily reporting, improve average first response times and of NPSProactively managing individual performance and career development of direct reportsLead and develop a team of high performing individuals Ensure Customer Service Team have clear role responsibilities and accountabilities that assist in the delivery of the overall departmentInvestigate and solve customer issues which be complex or long standing problems that have been passed on by other team membersHandle customer complaints or any major incidents that arise with customerBeing involved in staff recruitment and appraisalsTraining staff to deliver a high standard of serviceRequirementsYou will have

Previous experience managing a teamStrong focus on achieving outstanding customer experience resultsAbility to provide effective solutions to address customer needsPrevious exposure to CRM systems e. Salesforce or similar an advantageBenefitsThis is a fantastic opportunity to join an organisation that places value on professional development and growth of our team.ese benefits includeTraining and ongoing professional developmentInternal advancement opportunities for high performersWorking with like-minded and passionate people in an environment that will support and challenge youA corporate, professional, supportive and comfortable environmentState-Of-The-Art Office + Onsite Café for efm employees + Competitive Remuneration + Onsite Car ParkHow To Apply-If this sounds like you, please send your CV via the link below with a covering letter highlighting why you are a great fit for this role.e are looking forward to hearing from you!

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/13619059/customer-service-team-lead-zz922-victoria/?utm_source=html

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