Manager, Centre | [W480]

Manager, Centre | [W480]

07 Jan
|
Recognized
|
Brisbane

07 Jan

Recognized

Brisbane

Position Summary Are you ready for the next step in your career or simply looking to explore a new service area-Start your with an exciting management opportunity6-month fixed term contract in our Customer Service Centre About the opportunity The start of has already seen some exciting internal movements and as a result, we currently have a 6-month secondment opportunity for a Manager to lead our Customer Service Centre CSC.eporting to the General Manager, Customer Service and Resource Management, you will lead and support a team of sales and service professionals responsible for managing both inbound and outbound customer contacts.tilising your strong leadership skills and experience, your responsibility to deliver on set acquisition,

retention and service targets, along with optimising customer and people experience.ou will adhere and drive best sales through service framework within the CSC and provide effective coaching and development to deliver services to the community we serve.s a key member of the senior leadership team of the CSC, the role will work collaboratively and contribute to the ongoing operational management and delivery of integrated channel experiences within the CSC, through ensuring the realisation of the strategic and business level outcomes.his is a fast-paced and ever-changing centre environment, so adaptability and resilience is crucial to the position.his role is key to maintaining our strong record of great customer service and strong client and key stakeholder relationships.bout You You will demonstrate extensive experience as a senior leader or manager and hold relevant tertiary qualifications in business, commerce or other related fields.trong leadership skills, coaching and mentoring, well-developed interpersonal skills with the ability to motivate and influence others is key to succeed in this role.ou will have strong decision-making capabilities leveraging critical thinking and evidence-based approaches and possess highly developed organisational and problem-solving skills, sound judgement, drive and motivation.his is a position that will also see your exceptional stakeholder management and influencing skills putting into .o apply Please send in your resume together with a cover letter outlining your suitability Application

9am on Wednesday, 12 Our application process takes less than 15 minutes ? the ?APPLY? button below to be taken to our online application process and upload your resume and cover letter.e work hard to make our services welcoming and safe for every person.e are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support.e are committed to speaking up loudly for their safety.hrough our values UnitingCare are proud of our teams diversity, we believe in the strength of a diverse and inclusive workforce to help us achieve the best outcomes for the communities in which we operate and serve.e highly encourage from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.adheres to state and Commonwealth directions regarding mandatory vaccination requirements within Residential Aged Care Facilities.pplicants must meet the vaccination requirements applicable or be willing to obtain should they be the successful candidate.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/13619057/manager-centre-w480-brisbane/?utm_source=html

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