[QT-245] | Production Support

[QT-245] | Production Support

07 Jan
Goldman Sachs
New South Wales

07 Jan

Goldman Sachs

New South Wales

Production Support FICC is a fast-paced trading environment with a wide variety of financial products.e are looking for candidates who are passionate about learning and working with the business to resolve day to day technical issues.ou must have strong communication skills as you will be working with many different teams front to back across both the business and technical organizations.ou will be working with developers to debug issues and find root causes so some experience with coding is required.ou will make impact by resolving issues efficiently, managing incidents, identifying recurring issues and coming up with recommendations on where to make investments to bring down support costs.astly,

you will help train new users and developers by creating clear and concise documentation for and processes.

In this particular case, we are looking for somebody to support the IRP business.

sho w will you fulfill your potential-

Help users to quickly resolve issue

Create user documentation for and processes

Create runbooks for faster issue resolution

Debug code and determine where changes need to be made to resolve root causes

Manage support tickets to track recurring issues and support cost

Perform start of day checks to ensure that systems are operational before the trading day starts

Use tools to execute configuration changes, modify production data and entitle users to

Execute BCPs to ensure that backup plans are up to date

Basic Qualifications

2+ years of support experience and incident management

Strong communication skills

Strong analytical skills

Preferred Qualifications

Experience with SQL

Basic knowledge of Linux

Knowledge of Fixed products Interest Rates, Credit, Foreign Exchange

Experience with Java/Python/C++

Experience with SRE concepts

The original job offer can be found in Kit Job:

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