Desktop Technical Support | M-864

Desktop Technical Support | M-864

07 Jan
|
Cognizant
|
New South Wales

07 Jan

Cognizant

New South Wales

Desktop Technical Support What makes Cognizant a unique place to work- The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.



At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful.oreover, this is your chance to be part of the success story.



Required Skills

Knowledge of VMware and VDIs virtual environment



Knowledge of basic outlook troubleshooting and Active directory issues.





Knowledge of Service Now would be added advantage.



Excellent Soft skill, Communications skills Voice & Please apply through this site.o handle global customers.



Knowledge and understanding of Service Desk.



Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision.



Willing to work in 24x7 environment.



Good Analytical, Interpersonal & Coordination skills are essential.



Customer service orientation and ability to work in a team.



Ability to perform in adverse situations.



L1 knowledge of AD and Exchange, Windows server administration



Roles and Responsibilites

Ensure the service desk is customer focused.rioritize and escalate incidents for both internal and external clients.he single point of for rapid restoration of normal services.nsure timely and appropriate escalation to specialists within the IT team.



Provide L2-L2.Support for user issues over call, Please apply through this site.amp; chat.



Responsible for resolving or correctly triaging alerts generated for Infra, database, application etc.



Receiving end user calls and Provide first level resolutions.



Monitoring health of servers, systems, storage, backup, application, network, and IT Infrastructure



Performing daily proactive health check of the infra and as documented by L2/L3 teams



Service requests - Ensure service requests are directed and actioned by the appropriately skilled staff.



Project participation.ctive and strong participation across a number of different areas within the IT department and business areas



Provide systems support for Desktop SOE encompassing a varied number of platforms and .



Who can Apply

Prefer Australian / New Zealan Citizen / Resident



Next steps



If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.



For a complete list of open opportunities with Cognizant, visit



Cognizant is committed to providing Equal Employment Opportunities.uccessful candidates will be required to undergo a background check.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/13619047/desktop-technical-support-m-864-new-south-wales/?utm_source=html

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