Manager, Client Advisory - (S74)

Manager, Client Advisory - (S74)

07 Jan
|
Victorian Managed Insurance Authority
|
Victoria

07 Jan

Victorian Managed Insurance Authority

Victoria

Manager, Client Advisory, Insurable Risk Advisory, Risk Services , Ongoing opportunity at VMIAVMIA is the Victorian Government's insurer and risk adviser, covering the people, places and projects that help Victorians thrive.rom iconic cultural institutions, major infrastructure, public schools, and hospitals, to emergency services and not for profits, our clients are diverse but united in their ambition to make a positive impact in our community.e share this ambition.ur roleWe have a remarkable opportunity for a highly experienced, passionate,

client-focused manager to lead a team of talented client advisory professionals to ensure effective and efficient service delivery responding to client queries and requests so that they're not unconsciously uninsured. this role, you will coordinate the activities of the team to ensure VMIA clients have the optimal transfer risk arrangements in place and be actively working towards reducing their insurable risk exposure.ou'll manage and direct all client and internal stakeholder enquiries assigned to your team in accordance with business priorities and the team's skill set. a credible, passionate influencer and senior member of the Insurable Risk Advisory team, reporting to the Head of Insurable Risk Advisory in the Risk Services division, you'll build key relationships to work collaboratively with the following stakeholders

Underwriters, Risk Advisers, Claims Managers, and other members of the service teams to be informed of significant developments, emerging trends, or opportunities for value-added service.Internal Operations Lead for Community Service Organisations, School Councils, Cemetery Trusts, Rural GP's, and the Covid- Event Insurance program to facilitate your team to manage internal/external relationship between VMIA and relevant System Owners to maintain a comprehensive view of all aspects of the client's needs.Cross functional teams within Insurance, Claims, Analytics, Actuarial, Communications, Finance, Information Services and Transformation Office as required to deliver client service.Renewal Working Group to support the ongoing maintenance of cover for clients including, overseeing IQ processes, communication, distribution, and data quality.u're a collaborator, great communicator and can think about the wider implications of client issues, concerns and are comfortable feeding back to internal teams and stakeholders.u'll use your high level of emotional intelligence and empathy to support members of the client advisory team ensuring proper execution of their duties, and alignment of activities with the business's overall vision and objectives.out you Minimum 5-7 years of working experience as a customer service manager managing a team of professionals and operating effectively to strengthen client relationships to deliver quality products and services Well-developed coaching and management skills which inspire optimal use of talents Deep Insurance knowledge is highly regarded Highly experienced in Policy and Renewal Administration Proven experience in redesigning and implementing process improvements Outstanding relationship and stakeholder engagement skills Excellent planning and organisational skills, with a demonstrated ability to meet deadlines and work in a busy environment An ability to work in a team and is willing to roll-up your sleeves to pick up additional tasks and activities to meet business outcomes A positive, can-do attitude and ability to work flexibly and under pressure noting that when our senior stakeholders require information, they often need it urgently.Tertiary qualifications in Insurance, and/or Business, Commerce, or Risk Management or a relevant discipline Professional membership with a Risk Management, Insurance, or relevant organisationWe encourage people from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.ease let us know of any accessibility needs to be considered during the recruitment process.y work with us-We're known for our incredible culture and sense of community ? and an employee value proposition that makes our people proud. reward innovation, best thinking and collaboration.e're industry leaders in diversity and inclusion, are passionate about gender equality, and encourage and enable our people to bring their whole selves to work. were leaders in working flexibly even before COVID-.ow, we operate in a hybrid environment, with a suite of events and activities to connect us even when we're apart.e'll continue to work from where it makes sense to, with flexible arrangements that deliver for our clients and work for our people. offer programs, subsidies and leave options to support the wellbeing of our people and invest in their development and growth.w to applyIf we've sparked your interest, introduce yourself by submitting a cover letter addressing your suitability for this role and why a role at VMIA appeals to you along with your CV. note

without a cover letter will not be considered.hould you be successful for the first round of shortlist, one of our Talent Acquisition Specialist will guide you through our process and next steps.r more information, please see the position description and Hanita Singh, Talent Acquisition Partner at , or visit our careers page .her relevant information Preferred candidates will be required to undertake pre-employment screening including a national police check, probity, and misconduct screening.pm Sunday .

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/13619045/manager-client-advisory-s74-victoria/?utm_source=html

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