Trainee Researcher [U-685]

Trainee Researcher [U-685]

07 Jan
|
Equiniti Data
|
New South Wales

07 Jan

Equiniti Data

New South Wales

As the Operational Change Team Analyst you will help manage the delivery of key projects into the Customer Service Division, defining business requirements and ensuring that all potential project risks impacting the division are managed and mitigated. will be responsible for managing the CSD System issues and change through to completion, whilst driving process and procedure efficiencies, improvements and cost savings where possible. ideal candidate will understand and ensure compliance with Pension legislation and regulatory requirements.ness Function Equiniti helps some of the UK-s best known brands and public sector organisations manage complex and regulated administration covering pensions, payroll and payments.

activities are often mission-critical to our clients but not core to their organisations.taking care of these services, we free them to focus on what matters most. solutions are delivered at scale, supporting eight million pension scheme members and paying three million people over £21bn a year.master works with some of the largest pension schemes in the UK, including the National Health Service scheme with more than 2.llion members and the Armed Forces Veterans, which we have continuously served since 1836.rovide technology enabled pension administration and flexible benefits designed to provide an interactive experience through the life employees and scheme members. outsourced solutions help the life and pensions industry deliver high quality customer service and stay one-step ahead of evolving legislation and our expertise allows scheme trustees and sponsors to de-risk through data and calculation management.re an Award winning, vibrant, hardworking, customer focused division that deal with new business for Canada Life-s innovative Guaranteed Annuity and Retirement Account products.pride ourselves on delivering first class customer service and deal directly with both advisors and customers.work to strict SLA-s and provide Canada Life with an exceptional level of service. Duties/Responsibilities The successful candidate will be responsible for the following

Provide -Subject Matter Expert- representation for Customer Service Division on projects ensuring all business requirements are clearly scoped and driven to completion and any risks are highlighted and mitigated.ide key input to high level and detailed requirements gathering, ensuring all system functionality, business processes and relevant products are considered.iew, feedback and provide sign off of the completed project related requirements document on behalf of the Business.st in the assessment of all incoming Change requests, Project initiation documents, Decision documents and Business requirements documents, ensuring that all impacts on CSD are fully considered, challenged, and effectively mitigated so that costs, risks and impacts are known and can be managed.onsible for the design and implementation of robust, clear and concise training plans, procedures, checklists and briefing notes, ensuring all affected parties have a thorough understanding of all the project or system changes being introduced.ide project post implementation support to the Business, complete an evaluation of the business impacts, including full cost benefit analysis of any defects identified and drive any key issues through to resolution.blish and maintain effective relationships with all relevant business areas within EQ and our external clients to ensure that key issues are discussed and addressed effectively and efficiently.re that all regulatory reporting requirements are met, and regulatory processes carried out by the statutory deadlines, to enable the Customer Service Division to remain compliant at all times.ge and maintain any interim manual workarounds for the division, ensuring that the affected teams are fully aware of any intervention required into standard processes at all times.re that all BAU defects are analysed, raised and appropriately prioritised from a CSD perspective with the appropriate Operations Team Manager.te User Acceptance Test Scripts in respect of new project deliverablesComplete User Acceptance Testing on behalf of CSD and ensure that all UAT defects are raised for triage by the Test Lead and all OCT Team Members are aware of them.re the CSD Test Regression Pack is up to date with relevant scripts added or amended during or after project deliveries.lop and maintain current knowledge of the functionality, operation and application of all internal systems, sufficient to efficiently and effectively complete work assignments.ide guidance to the Operational Change Team Manager on sign off for test cycles or overall project sign off, ensuring the Operational Team Manager is aware of any risks or issues which affect sign off.rstand the client-s product offering in the context of the industry as a whole and talk confidently to our customers, both internal and external, whilst differentiating between regulatory and system constraints.ls, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours

Experience of working in a customer service focused environmentAble to produce information and documents to a high standard of presentation with a high level of accuracyExperience of dealing with and implementing Customer Service process changes, improvements, and efficienciesDemonstrable experience of working effectively as part of a team in a fast paced environmentExperience of User Acceptance testing and Regression testingKnowledge of FSA, HMRC and DWP legislation and reportingExperience of using Microsoft Word, Excel, PowerPoint and Outlook.ctive numeracy and data analysing skills.ity to demonstrate applying the 4 EQ Values, which are Performance, Growth, Customers, ColleaguesUnderstanding and experience of taking part in project initiatives with an understanding of project life cyclesGCSE grade C or above, or equivalent, in Maths and EnglishWe are committed to equality of opportunity for all staff and from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.ase note any offer of employment is subject to satisfactory pre-employment screening checks.se consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/13618932/trainee-researcher-u-685-new-south-wales/?utm_source=html

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