Banquet Supervisor / Event Coordinator - Courtyard By Marriott Melbourne Flagstaff Gardens - T-73

Banquet Supervisor / Event Coordinator - Courtyard By Marriott Melbourne Flagstaff Gardens - T-73

07 Jan
|
Marriott International
|
Melbourne

07 Jan

Marriott International

Melbourne

SUMMARY Ensure staff is working together as a team.nspect grooming and attire of staff and rectify any deficiencies.ommunicate with guests, other employees, or departments to ensure guest needs are met.espond to and try to fulfill any special banquet event arrangements.et up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.nspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.ocument pertinent information in appropriate department logbook.ssist management in hiring, training, scheduling, evaluating, counseling, disciplining,

and motivating and coaching employees.evelop and maintain positive working relationships with others, and support team to reach common goals.ollow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.nsure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.elcome and acknowledge all guests according to company standards, anticipate and address guests? service needs, assist individuals with disabilities, and thank guests with genuine appreciation.peak with others using clear and professional language, and answer telephones using appropriate etiquette.nsure adherence to quality expectations and standards.ead and visually verify information in a variety of formats small print.tand, sit, or walk for an extended period of time or for an entire work shift.ove, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.rasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.ove over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.each overhead and below the knees, including bending, twisting, pulling, and stooping.erform other reasonable job duties as requested.ANDIDATE PROFILE Education and Experience High school equivalent At least 1 year of related work experience At least 1 year of supervisory experience CRITICAL TASKS Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.ollow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.dentify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.se proper equipment, wear appropriate personal protective clothing PPE, and employ correct lifting procedures, as necessary, to avoid injury.ollow policies and procedures for the safe operation and storage of tools, equipment, and machines.omplete appropriate safety training and certifications to perform work tasks.aintain awareness of undesirable persons on property premises.ollow property specific procedures for handling emergency situations evacuations, medical emergencies, natural disasters.olicies and Procedures Protect the privacy and security of guests and coworkers.ollow company and department policies and procedures.nsure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.aintain confidentiality of proprietary materials and information.rotect company tools, equipment, machines, or other assets in accordance with company policies and procedures.erform other reasonable job duties as requested by Supervisors.uest Relations Address guests' service needs in a professional, positive, and timely manner.ctively listen and respond positively to guest questions, concerns, and requests using brand or property specific process LEARN, PLEASED, Guest Response, LEAP to resolve issues, delight, and build trust.nticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.hank guests with genuine appreciation and provide a fond farewell.elcome and acknowledge each and every guest with a smile, eye , and a friendly verbal greeting, using the guest's name when possible.ssist other employees to ensure proper coverage and prompt guest service.ngage guests in conversation regarding their stay, property services, and area attractions/offerings.rovide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones.ommunication Provide assistance to coworkers, ensuring they understand their tasks.peak to guests and co-workers using clear, appropriate and professional language.alk with and listen to other employees to effectively exchange information.xchange information with other employees using electronic devices pagers and two-way radios, Please apply through this site.Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.iscuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.ssists Management Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.ssign and ensure work tasks are completed on time and that they meet appropriate quality standards.nsure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.ncourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.ssist management to ensure that hourly employees have the necessary resources to effectively perform their jobs supplies, equipment, and inventory.ssist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.oach and develop employees create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans.isten to hourly employees' suggestions for improvingsho w work is done andsho w guests are served, gaining management support as needed to act upon suggestions.oordinate tasks and work with other departments to ensure that the department runs efficiently.ollaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.orking with Others Support all co-workers and treat them with dignity and respect.andle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.evelop and maintain positive and productive working relationships with other employees and departments.ctively listen to and consider the concerns of other employees, responding appropriately and effectively.artner with and assist others to promote an environment of teamwork and achieve common goals.uality Assurance/Quality Improvement Comply with quality assurance expectations and standards.onitor the performance of others to ensure adherence to quality expectations and standards.hysical Tasks Read and visually verify information in a variety of formats small print.tand, sit, or walk for an extended period of time or for an entire work shift.ove, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.rasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.ove over sloping, uneven, or slippery surfaces.ove up and down stairs and/or service ramps.each overhead and below the knees, including bending, twisting, pulling, and stooping.eneral Food and Beverage Services Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.otify management of maintenance repairs issues.ssist your and other departments when needed to ensure optimum service to guests.eport any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.ommunicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.ollow property key policies, including checking out and returning keys to appropriate departments.ssists Management Communicate with guests, other employees, or departments to ensure guest needs are met.nspect grooming and attire of staff and rectify any deficiencies.nsure staff is working together as a team to ensure optimum service to guests.anquets Respond to and try to fulfill any special banquet event arrangements requested by guest.et up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.nspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.ollow up on special banquet event arrangements requested by guest to ensure compliance.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/13618713/banquet-supervisor-event-coordinator-courtyard-marriott-melbourne-flagstaff-gardens-t-73-melbourne/?utm_source=html

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