12 Jul
Victoria
This is a Technical Support Engineer role with Zscaler based in Melbourne, VIC, AU
-- Zscaler --
Role Seniority - junior
More about the Technical Support Engineer role at Zscaler
About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings,
protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. Responsibilities We're looking for an experienced Designated Support Engineer III to join our Focal Support team.
Reporting to the Focal Support Manager, you'll be responsible for:
Managing and resolving customer cases assigned to your pod promptly to meet customer needs and satisfaction
Building trust with customers by understanding their requirements, priorities, and limitations to provide solutions
Participating in the on-call rotation to monitor and address weekend issues, although it is voluntary
Collaborating with the product team, engineering, or escalation team to open bug reports for code defects using Jira
Communicating with assigned customers, keeping them updated on progress and resolutions What We're Looking For (Minimum Qualifications)
4+ years of support and networking experienced required
General firewalls and packet filtering experience and troubleshooting
HTTP/HTTPS troubleshooting by browsers (performance and errors)
IPv4, IPv6, routing, DNS, load balancing, proxies, and other layer 2-4 concepts
Authentication systems such as LDAP, MS AD What Will Make You Stand Out (Preferred Qualifications)
Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
Zscaler Product Experience
VPN technologies such as IPSec and VPN clients, Scripting knowledge (SHELL, Python) At Zscaler, we believe in innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs.
Benefits Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion,
sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Zscaler team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- Managing customer cases
- Building trust with customers
- Collaborating with teams
Key Strengths
- Support and networking experience
- ️ General firewalls and packet filtering experience
- HTTP/HTTPS troubleshooting
- Network Protocol Analyzers
- Zscaler Product Experience
- Scripting knowledge
Why Zscaler is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note:
This is a role with Zscaler not with Hatch.
Technical Support Engineer, Amazon Robotics Technical Support (ARTS)
3000 Melbourne, Victoria Amazon
Posted today
Job Description
This is a Technical Support Engineer, Amazon Robotics Technical Support (ARTS) role with Amazon based in Melbourne, VIC, AU
-- Amazon --
Role Seniority - junior, mid level
More about the Technical Support Engineer, Amazon Robotics Technical Support (ARTS) role at Amazon
DESCRIPTION
Are you a Support Engineer eager for more challenging and impactful work? Do you thrive on solving complex technical problems and putting customers first? If so, Amazon has the perfect opportunity for you.
Amazon Robotics is expanding its Technical Support Engineering team in Melbourne, and we’re looking for talented engineers to join us. Our team combines technical expertise,
customer obsession, and problem-solving prowess to keep over one million Amazon robots running 24/7.
Worried about your lack of robotics experience? Don’t be! We’ll build on your existing technical expertise and provide the training you need to succeed. Join us at Amazon Robotics and see how your work can make a real difference!
Please note as a part of this role you will be expected to work a 5 day work week, of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage.
Key job responsibilities
- Service Restoration: Deep-dive into and resolve technical issues via our in-house ticketing system. Utilize various data sources and logs to identify hardware or software faults within the Amazon Robotics environment, including addressing robotics performance issues, server issues affecting robot navigation, and robotic station malfunctions.
- Collaboration: Collaborate with on-site robotics technicians and engineers, guiding their troubleshooting efforts, and partner with software development engineers who create the code that powers the robots, ensuring seamless integration and functionality across all systems.
- High Severity Calls: When critical issues affecting the customer experience occur, you will be directly involved, participating in live troubleshooting sessions via conference bridge, coordinating resolution efforts, and escalating as needed. Utilizing various data sources such as logs, dashboards, and data dumps, you will identify problematic components within the robotics infrastructure and develop mitigation plans.
- Process Improvement and Automation: Contribute to the continual improvement of our processes and procedures, participate in internal projects, and help make things better for our team and, in turn, our customers.
About the team
We are Amazon’s premier Robotics problem solvers. We are a global team of robotic system specialists in the US and EU, looking to extend our 24/7 coverage by building our team in Australia. This is a mature solutions-focused environment free of a KPI-centric focus. We provide remote technical support via tickets, phone, and chat mediums. We have a thorough internal training program and will provide onsite and remote mentors, as well as training at customer sites.
Please note that as part of this role you will be expected to work a 5-day work week, one day of which will be over the weekend to ensure critical 24-hour global support coverage. While you are “on call” for high severity events during your shift, unlike many technical support roles, our TSE role requires no out-of-hours on call!
Key Benefits
- A truly global career experience where you will work with a group of industry-leading engineers focused on delivering best-in-class technical support to our customers.
- Unrivaled personal and career development - When you are not learning from your teammates or new product launches, you will have access to Amazon’s vast array of training and development tools.
- A competitive compensation package including RSUs, health insurance, paid public transport, and a staff referral bonus scheme.
- Internal mobility - You will have access to further career advancement opportunities both at home and abroad with Amazon and AWS.
austechjob
BASIC QUALIFICATIONS
- Experience troubleshooting and debugging systems, service or platforms.
- Networking Knowledge.
- Unix Knowledge.
- SQL Knowledge.
PREFERRED QUALIFICATIONS
- Five or more years of troubleshooting systems, platforms, or applications in a second-line (or above) operations team.
- Active technical certifications in one or more relevant technical fields (Cloud services, Networking, Cybersecurity, etc.).
- Understanding of project and change management methodologies and best practices.
- Scripting knowledge in any programming language, with previous experience automating tasks via scripts.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Amazon team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- Service restoration
- Collaboration
Key Strengths
- Troubleshooting and debugging systems
- Networking knowledge
- Unix knowledge
- Active technical certifications
- Scripting knowledge
Why Amazon is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Amazon not with Hatch.
Technical Support Engineer, Amazon Robotics Technical Support (ARTS)
3000 Melbourne, Victoria Amazon
Posted today
Job Description
This is a Technical Support Engineer, Amazon Robotics Technical Support (ARTS) role with Amazon based in Melbourne, VIC, AU
-- Amazon --
Role Seniority - mid level
More about the Technical Support Engineer, Amazon Robotics Technical Support (ARTS) role at Amazon
Description
At Amazon Robotics, we believe that the road to fundamentally changing how the world views and uses robotics begins with improving the experience of people. We succeed by empowering our operators and enhancing their capabilities so that they can go on to delight all of Amazon’s customers.
Our products automate high-effort and repetitive tasks and ship with intuitive and streamlined interfaces so that our operators can focus on making high-judgement decisions and responding to the unexpected. We are world-class systems builders who believe that being right means knowing when a problem requires invention and when we should adapt existing technology and relentlessly simplify it.
Our System Support Engineering (SSE) team is growing, and we are looking for talented engineers to join us here in Melbourne, Australia. We are searching for individuals who are obsessed with solving technical issues for customers, dive deep into complex technical problems, and thrive in managing ambiguous, fast-paced, high-impact situations.
Amazon Robotics SSE provides 24x7 mission-critical support to robotic fulfillment centers around the world. As a Support Engineer, you will join forces with an elite group of problem solvers to help maintain Amazon's world-wide network of robotic solutions.
What's on Offer?
An extremely unique opportunity to become a robotic systems subject matter expert supporting one of the largest fulfillment operations in the world.
Unrivaled career development and advancement opportunities, gaining access to Amazon's global network of training and development resources spanning across all Amazon business lines like AWS.
A comprehensive benefits package including equity through RSUs, premium private health coverage, commuter benefits including subsidies on public transportation, and exclusive access to corporate discounts. austechjob
Key job responsibilities
Perform complex diagnostics and resolution of critical robotic system issues through advanced data analysis and technical troubleshooting.
Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues
Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance
Basic Qualifications
2+ years of experience in a technical role, preferably in support engineering or system administration.
Excellent written and verbal communication skills, able to convey complex technical details clearly and concisely to relevant customers and stakeholders.
Strong problem-solving skills, particularly in the ares of technical debugging and diagnostics.
General understanding of networking concepts like TCP/IP, DNS, routing, security.
General knowledge or experience of UNIX/LinuxFamiliarity with cloud platforms (e.g. AWS, Azure, GCP).
Bachelor's degree in information technology or computer science, or a combination of relevant education and experience.
Preferred Qualifications
4+ years of experience in a technical support or support engineering role.
Experience working with AWS (e.g. EC2, EBS, S3, Route53)Experience working with SQL.
Experience working with observability platforms (e.g. Grafana, Kibana) for monitoring, troubleshooting, and diagnostic.
Experience working with monitoring and alerting systems (e.g. CloudWatch, Prometheus).
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Support Services Pty Ltd - D05
Job ID: A3025698
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Amazon team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- Performing diagnostics
- Delivering solutions
- Leading incident response
Key Strengths
- Technical troubleshooting
- ️ Communication skills
- Problem-solving
- ️ AWS experience
- SQL knowledge
- Monitoring tools
Why Amazon is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Amazon not with Hatch.
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Senior Site Reliability Engineer (Technical Duty Officer)
3000 Melbourne, Victoria Xero
Posted today
Job Description
This is a Senior Site Reliability Engineer (Technical Duty Officer) role with Xero based in Melbourne, VIC, AU
-- Xero --
Role Seniority - senior
More about the Senior Site Reliability Engineer (Technical Duty Officer) role at Xero
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
About the team
Xero’s Incident and Problem Management team are a part of the Site Reliability Engineering (SRE) organization and are responsible for the build, delivery and ongoing maintenance of robust process and tooling around Incident management.
The team is responsible for driving enduring reliability at Xero through robust, consistent and fast response to high severity incidents. They are responsible for building a world class process and ensuring that process matures as the demands of the business grows.
About the roles
We're looking to hire multiple roles at Senior Engineer level. These positions require experienced SRE professionals with a strong technical background, deep experience in SRE, a passion for building and delivering robust processes, and extensive experience of leading technical response to high severity cloud issues.
They will drive best practice across the business and contribute to the ongoing transformation of the Xero SRE culture. As expert communicators, they will lead technical discussions to identify and track actions associated with and identified during incident situations.
Across our SRE function, we're looking for those who are keen to deep dive into causes of incidents and proactively examine the potential causes of future incidents; working with engineering teams to remove the risk of that failure scenario. Ultimately building playbooks and automation to ensure quick and effective responses. In addition, provide ongoing training across the business to ensure the process is well understood and adhered to.
These roles will form the backbone of a new team, providing a Technical Duty Officer (TDO) function within the business. TDO’s are incident commanders who use SRE skillsets to drive fast mitigation and enduring resolution of impactful events.
What you'll do:
Own the incident management process, ensuring it drives enduring reliability across all products and services within Xero.
Provide expert leadership during critical outages, coordinating multiple teams to ensure streamlined decision-making and quick resolution.
Lead and advocate for the transformation to a world-leading SRE organization, promoting SRE principles within the Engineering Department.
Promote a customer-focused approach by addressing and mitigating global customer environment issues, and fostering a culture of continuous learning and technical excellence within the SRE team.
Develop and implement scalable process frameworks and observability strategies to ensure rapid problem diagnosis, response, and service reliability.
Collaborate with product teams to thoroughly analyze failures and integrate insights to improve service reliability, scalability, and operational efficiency.
What you'll bring:
Previous career experience as a Site Reliability Engineer, in an Operations or Engineering environment
Hands-on experience troubleshooting AWS hosted services
Networking knowledge and able to troubleshoot TCP/IP, SSL/TLS, DNSSEC, IPsec, and BGP issues.
Coding experience (preferably Python) building tools, scripting, or automation
Strong communication (oral & written) skills including the ability to translate technical issues/concepts into agreed actions
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Xero team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- Drive best practices
- Lead technical discussions
- Build playbooks and automation
Key Strengths
- Technical expertise in SRE
- Incident management
- ️ Communication skills
- Process improvement
- Automation
- Training and mentoring
Why Xero is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Xero not with Hatch.
3000 Melbourne, Victoria Canonical
Posted today
Job Description
This is a Linux Desktop & Devices Support Engineer role with Canonical based in Melbourne, VIC, AU
-- Canonical --
Role Seniority - junior
More about the Linux Desktop & Devices Support Engineer role at Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: This is a globally remote role, unless specified otherwise. The role entails
Investigate issues reported by customers by researching and escalating issues
Work to resolve complex customer problems related to Canonical's portfolio of products.
Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
Participate in a regular weekend working rotation.
Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix. What are we looking for in you
Professional written and spoken English with excellent presentation skills
Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
Track record of going above-and-beyond expectations to achieve outstanding results
Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
Troubleshooting experience:
Linux integration with other environments (authentication/directory services, network file systems, etc.).
Ability to navigate effectively stack traces and logs, and advise on next steps.
Solid understanding of OS and Application level bugs and when to escalate to the correct team.
Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
Programming fundamentals in any language.
Ability to travel internationally twice a year for company events up to two weeks long
Extensive Customer support experience is key:
Customer needs are top priority.
Communicate professionally, emphatically, clearly and set the right expectations. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Canonical team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- Investigate customer issues
- ️ Resolve complex problems
- Maintain knowledge base
Key Strengths
- Linux troubleshooting
- Customer support experience
- Programming fundamentals
- Understanding of OS and application level bugs
- Experience with Linux integration
- Ability to learn quickly
Why Canonical is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Canonical not with Hatch.
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