12 Jul
Legal Aid Nsw
Sydney
- Competitive Salary: $97,027 - $107,059pa (plus superannuation and leave loading)
- Ongoing Full-time
- Location – Central Sydney (flexible location including applications across Greater Sydney accepted)
About us
Legal Aid NSW helps people with their legal problems. We can help people with most areas of the law: criminal, family, and everyday civil legal concerns. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.
The Client Assessment & Referral Service (CARS) is an independent in-house allied professional service (APS) which provides facilitated referrals, service coordination, case management,
case consultation and various types of reports for Legal Aid NSW clients and their solicitors. We also provide information to Legal Aid NSW lawyers about services which can support their clients.
About the role
Under the supervision of the CARS Team Leader, undertake structured client assessments to determine their current support needs, identify and facilitate access to services that can best meet those support needs and on occasions, provide service coordination to oversee client engagement for a designated period. The Information & Referral Support Worker also participates in weekly and as required client intake and allocation.
About you
The successful candidate will be a calm, empathetic communicator who thrives on helping people navigate difficult situations. With experience supporting people in distress, you bring a steady presence, active listening skills, and a genuine commitment to connecting people to the right support. Your resilience helps you stay grounded in high-pressure situations, and you are confident in your ability to manage sensitive conversations with care and professionalism.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities.
If you need an adjustment to participate in the recruitment process, or you would like information about what we can do to help you, please contact our team at ************@legalaid.nsw.gov.au.
Other benefits of working with us
- You will have access to training, development and mentoring opportunities.
- We are an accredited Flex Ready and Carers and Employers certified employer and are recognised as leaders in flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
The essential requirements for this role
You must have:
- 5 years minimum relevant experience
- Diploma Level 5 and above (minimum 2 years study)
- Be willing to do a Criminal Record Check and Working with Children Check
- Hold Australian or NZ citizenship,
Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How to apply
Your application must include:
- your resume (no more than 5 pages)
- cover letter (no more than 2 pages). In your cover letter, please respond to the below targeted question:
- - Targeted Question: Briefly describe your experience supporting people in in distress and how you approach these situations.
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.