Customer Loyalty Officer - DI091

Customer Loyalty Officer - DI091

Recently awarded 'Great Place to Work'
- Ability to make a difference with outstanding career development
- On-site car parking, family lease vehicle options and many more benefits

We offer tailored retail and wholesale financial solutions to the automotive market. Start your journey with us by joining our loyalty team and being responsible for proactive relationship building with our current portfolio of existing customers.

**Your opportunity**

You will coordinate, execute, and manage outbound call programs built to effectively retain customers through positive relationship building, listening to concerns, addressing issues, and educating on available products and services across all brands.




- Outbound communication to maturing customers to educate customers on available options as their car loan ends. This may be a referral to a dealer for a new car, refinance or to payout.
- Outbound contact to maturing Nissan Future Value customers to educate them on available options and liaise with the dealer network for a seamless customer experience
- Generating leads and practicing best in class lead referral with clear and concise communication to both the customer and the dealer including key information, time lines and expectations
- Retaining customers through end of term balloon refinances or variations

**You will bring to this role**
- At least two years' experience in a customer service/sales role with a focus on providing outstanding customer experiences.
- Capable of quickly building a strong rapport by utilising your interpersonal skills, asking clarifying questions, and anticipating customer needs
- Ability to delight with a 'can do' attitude: positive, confident and focused on the best possible outcome for our customers





You will be contributing to **Nissan Financial Services** vision to be the financier of choice. Key to this is your commitment to delivering service excellence to our customers and our pursuit of best practice.

**Power Your Future with Nissan!

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/135125775/customer-loyalty-officer-di091-mulgrave/?utm_source=html