06 Jul
Irena care
Newcastle
Community Partnerships & Senior Support Coordinator
Newcastle, Tamworth & Upper Hunter | Remote Start + Regional Travel
Contractor or Full-Time | Be the Local Face of Irena Care
About the Role
Irena Care is a nationally registered NDIS provider expanding into under-serviced regions of Newcastle, Tamworth, Taree, Maitland, and the Upper Hunter, where participants often struggle to access consistent, culturally safe, and high-quality support.
We’re seeking a community-embedded leader to represent Irena Care across the Hunter and New England areas. You will:
- Acquire and onboard NDIS participants through local networks
- Deliver Support Coordination (Level 2 and/or Specialist) for varied and complex needs
- Serve as the trusted local face of Irena Care in community, hospital, and allied health settings
You can begin as a 3-month contractor (ABN) or transition directly to full-time if you bring an active caseload. The role starts remote, with supported outreach across the region.
Key Responsibilities
Participant Acquisition & Intake
- Build referral pipelines with GPs, LACs, PHNs, hospitals, and local providers
- Represent Irena Care at expos, interagency meetings, and forums
- Lead compliant onboarding: service agreements, risk assessments, intake documents
- Liaise with central intake and clinical teams to support transitions
Support Coordination
- Manage a caseload across Newcastle, Tamworth, Taree, and surrounding towns
- Help participants understand and implement their NDIS plans
- Coordinate SIL, psychosocial, and high-needs services
- Maintain accurate reports, notes, and documentation in CRM
Community & Stakeholder Engagement
- Build and nurture relationships with NGOs, councils, clinics, and service providers
- Identify regional service gaps and propose localised solutions
- Represent Irena Care with professionalism, empathy, and cultural humility
Who You Are
You may come from:
- Support Coordination, NDIS LAC, Mental Health, Aged Care, Youth or Justice Services
You Bring:
- Local knowledge and strong community ties in Newcastle, Tamworth, or Hunter
- Experience supporting First Nations, remote, or high-needs populations
- Ability to work independently and build trust in the community
- Cultural sensitivity, reliability, and passion for outcomes
Essentials
- NSW Driver’s Licence + Reliable Vehicle (travel allowance provided)
- Comfortable with hybrid/remote work and regular community travel
- NDIS Worker Screening, Police Check, WWCC (or willingness to obtain)
What We Offer
Flexible Work Options
- Contractor (ABN) for 3 months
- OR Full-Time Employment (with active caseload)
- Hybrid:
work from home with supported community engagement
- Fuel card + phone (BYO laptop)
Bonus & Growth Structure
- Competitive pay or day rate (based on role type)
- Performance bonuses for:
- Participant acquisition
- Retention & satisfaction
- Onboarding and compliance
- Profit share (5–10%) after KPI targets and full-time conversion
- PD budget + PD leave after transition
Tools & Team Support
- Central intake triage and onboarding team
- Clinical team and compliance templates
- Marketing tools, flyers, and sponsorship for events like Ready-Set-Connect
About Irena Care
Irena Care is a national NDIS provider delivering:
- Supported Independent Living (SIL)
- In-home Supports
- Day Programs
- Support Coordination
We focus on community-first, participant-driven support,
especially in regional and thin-market areas where it's needed most.
How to Apply
Email: [email protected]
Website: www.irenacare.org
Include:
- Your CV (max 3 pages)
- A short cover letter explaining your local connections, NDIS experience, and your availability
Applications close: Friday, 1 August 2025
Shortlisted applicants will be invited to a 30-minute Teams interview. Offers made within 7 days.
We Value Diversity
We strongly welcome applications from:
- First Nations professionals
- People with disability or lived experience
- Those with strong community ties across Newcastle and the Hunter
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