06 Jul
Elmo Cloud Hr & Payroll
Melbourne
Introduction
With a primarily technical focus, you will provide mid-level end user support for all hardware, software, and peripherals, servicing all users based in our Melbourne office as well as those working remotely. You will be responsible for incident and ticket management, improving our current knowledgebase, providing outstanding customer service to our staff along with administering and maintaining the technology systems.
Description
Key Responsibilities:
- Provide Level 1/2/3 support for Windows systems, Office 365, and enterprise applications.
- Troubleshoot complex hardware, software, and peripheral issues.
- Administer and maintain Microsoft 365, Active Directory, and Microsoft Teams Rooms.
- Manage incidents and service requests, ensuring timely resolution.
- Support AV equipment for meetings and events.
Skills Required:
- Proven experience in IT Service Desk support.
- Expertise in Windows OS, Microsoft 365, Remote Desktop Services.
- Strong networking, hardware, and telecommunications troubleshooting skills.
- Experience with Microsoft Teams and AV equipment.
- Familiarity with ITIL concepts and ITSM platforms.
- Demonstrated initiative and natural problem-solving skills.
- Willingness to get hands dirty to support the greater team.
Skills And Experiences
Qualifications:
- 4+ years of relevant IT experience.
- Bachelor's degree in Computer Science or related field.
- Industry certifications (Microsoft, CompTIA A+, ITIL) preferred.
This exciting opportunity offers a 12-month Max Term Contract with a hybrid work arrangement (3 days in office) at a prime CBD fringe location near Parliament Station, Melbourne. Enjoy a generous salary complemented by 13% superannuation. As part of a large transformation program,
you will make a significant contribution to our innovative projects and initiatives.
Join us and be part of a team that values innovation, collaboration, and excellence.
Please note that employment at LeavePlus is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. LeavePlus is proud to be an Equal Employment Opportunity Employer.
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