06 Jul
beBeeTechnical
Australian Capital Territory
Technical Customer Support Specialist
We are seeking a skilled Technical Customer Support Specialist to join our team in a full-time, remote capacity. This role is ideal for someone who excels at delivering exceptional customer service, enjoys solving complex problems, and thrives in a client-facing environment.
This is an excellent opportunity to work with innovative technology solutions that make cash processing and transportation more efficient. You will be responsible for onboarding new clients and ensuring their continued satisfaction with our world-class SaaS solution for cash processing and transportation.
Key Responsibilities:
- Lead Onboarding Processes:
Develop and execute comprehensive onboarding strategies to ensure seamless integration of new clients into our SaaS platform.
- Training and Support: Provide training and ongoing support to clients to maximize their use of our software and optimize their cash processing and transportation operations.
- Troubleshooting: Respond promptly and professionally to customer inquiries and resolve technical issues in a timely manner.
- Continuous Improvement: Collaborate with cross-functional teams to identify areas for improvement and provide feedback to enhance the overall customer experience.
Qualifications & Requirements:
- Prior experience in the cash processing or cash-in-transit industries is highly valued.
- Strong analytical and problem-solving skills are essential for success in this role.
- Excellent verbal and written communication skills are required, with fluency in English.
- Able to work independently and effectively in a remote work environment.
- Tech-savvy and comfortable with SaaS platforms and client-facing technical interactions.
Benefits:
This role offers a competitive salary range, paid vacation time, and opportunities for professional growth and development.
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