06 Jul
Ambition Australia
New South Wales
Job Title: Service Desk Engineer
Job Type: Permanent, Full-Time
Location: Sydney CBD
Our client is a large international organisation known for its strong reputation, professional culture, and collaborative working environment. They are growing their presence in Australia and seeking an experienced, customer-focused Service Desk Engineer to join their Sydney team and support end-users nationally.
Key Responsibilities:
- Provide Level 1 and Level 2 support, both in-person and through ServiceNow ticketing
- Act as the first point of contact for end-user requests
- Troubleshoot and support hardware such as laptops, printers, mobile devices, and AV equipment
- Resolve software issues within an Azure environment, Windows servers,
and Intune
- Assist with basic network-related troubleshooting
- Deliver outstanding customer service to end-users and collaborate with global IT teams when needed
Skills & Experience:
- Minimum 5 years' experience in a Service Desk or similar technical support role
- Strong ability to work autonomously and troubleshoot complex issues
- Proven hands-on experience with Azure, Windows, Intune, basic networking, AV equipment, and end-user hardware
- Familiarity with ITIL practices
- Excellent communication skills and ability to build rapport with stakeholders at all levels
If you're interested and have full working rights in Australia, apply today!
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