(MH747) Retail Operations Coordinator

(MH747) Retail Operations Coordinator

22 Nov

22 Nov



Our client, Samsung Electronics, is a global leader and multinational organisation at the forefront of change and development. Inspiring the world with their products, they continue to take the reins in technology, delivering tomorrow's world, today.

They are looking for an Operations Coordinator provides overall operations and sales support for the Branded Stores and is involved in launch, sales, and day-to-day execution, along with essential administrative tasks that ensure the retail lights stay on. You will be reporting directly to the National Account Manager.

Your responsibilities will include:

- Supporting the stakeholders in their communication of key updates to retail partner who in-turn communicates with in-store team

- Acts as gatekeeper of streamlined communication to ensure that focus remains on customer experience.

- Owner of customer insights / NPS initiatives, leading workshops between partner and SEAU stakeholders

- Evaluates the ongoing performance and development of processes and systems, while actively looking for better ways to conduct business

- Supports the Branded Retail team through EO and budget mgmt. of key services such as Ops Support and mystery shop/audits via agency

- Liaises between Finance/Assets team and partner to coordinate quarterly in-person stocktake

- Supports the National Sales Manager through verification of sales data, and maintenance of compliance reports

- Supporting the Branded Retail team with both regular, and ad-hoc reporting requests

- Review in-depth retail performance results to ensure they are within the defined objectives, identifying performance gaps and root cause.

An ideal candidate will possess the following skills:

- Degree or Diploma in Management

- Ideally 3+ years of retail /customer experience / KPI reporting / people leadership experience

- Proficiency with Microsoft Office – Word, Excel, PowerPoint, and Outlook

- Strong communication skills (verbal and written)

- Effective time management/ planning skills

- Self-motivated with initiative

- Strong attention to detail

If this sounds like you, don't wait! Click APPLY or contact Kaajal Khelawan on 0481 757 793 for a chat.

The original job offer can be found in Kit Job:

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